Transportation Bus Greeter

Description

Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.

At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments, and advocate for people and principles with fierce and tenacious determination. 

We are seeking a Bus Greeter for our CYFS department. The Bus Greeter is the first point of contact at Osborne Association pick-up/drop-off locations for our new transportation program Loved Ones Link. In this role, you will create a welcoming and supportive atmosphere for families and loved ones traveling to visit correctional facilities within New York State. You will assist with the boarding process, provide essential information and resources, distribute snacks, Osborne branded attire, and ensure a safe, smooth, and comfortable experience for all passengers.

Salary: $26.00/hr

Requirements

  Essential Duties:  

• Greet families and visitors with a friendly smile, eye contact, and a warm greeting.
• Make them feel comfortable and welcome as they arrive at the designated pick-up/drop-off locations.
• Show professionalism and courtesy in all interactions.
• Politely check that each client has the required documentation for travel.
• Verify they are at the correct pick-up location for their intended destination.
• Assist with any confusion regarding documentation or location.
• Be knowledgeable about the various programs and services offered by the Osborne Association.
• Accurately answer questions and provide information to families and visitors.
• Share available resources that may be beneficial to them.
• Help individuals board the bus safely and efficiently.
• Provide extra assistance to elderly passengers, those with disabilities, or anyone needing additional support.
• Ensure everyone is comfortably seated before departure.
• Distribute informational materials, such as brochures or pamphlets, about the Osborne Association and its programs.
• Offer light snacks or refreshments to enhance the travel experience.
• Provide Osborne-branded items, such as pens or keychains, to promote the organization.
• Oversee the entire boarding process from start to finish.
• Maintain order and efficiency to ensure timely departures.
• Address any safety concerns immediately.
• Stay vigilant and observant during the boarding process.
• Report any problems, concerns, or issues to the appropriate staff members in a timely manner.
• Follow established protocols for issue reporting.
• Be flexible and willing to assist with additional projects or events as needed.
• Collaborate with other staff members to ensure the success of these initiatives.
• Represent the Osborne Association in a positive and professional manner at all times.

 Minimum Qualifications:

• Possession of a High School Diploma/GED as a core requirement.
• Customer service or hospitality experience preferred
• Must have strong interpersonal and communication skills, with the ability to engage with diverse populations. 
• Being bilingual in English/Spanish is highly preferred.
• Ability to remain calm under pressure and handle challenging situations effectively. 
• Flexibility to work varying hours, including weekends and holidays, as scheduling may vary. 

 Key Competencies:

• Ability to provide exceptional service to clients, maintaining a friendly and professional demeanor even in challenging situations.
• Strong verbal communication skills to clearly convey information to clients, colleagues, and supervisors.  Ability to communicate effectively in written form through reports and logs.
• Capacity to quickly assess and resolve client issues, offering solutions and alternatives while remaining calm and composed.
•  Awareness and respect for diverse cultures and backgrounds, ensuring all clients  feel welcome and valued.
• Willingness to collaborate with colleagues and supervisors, supporting team goals and objectives.
•  Ability to prioritize tasks and manage time effectively, ensuring prompt and efficient client service.
• Meticulousness in following procedures and protocols, ensuring accuracy and completeness in all aspects of the role.
• Ability to stand for extended periods, walk long distances, and lift moderate weight, as required by the job.
• Familiarity with local transportation networks, including bus, train, and other relevant modes of transport.
• Comfort using computers, tablets, and other technology for communication, data entry, and information retrieval.

Benefits of Working at Osborne

Participation in 403(b) and New York State Paid Sick Leave Pay for part-time employment. Career development through ongoing training and individual development plans. Opportunity for job advancement and promotions.

The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Thank you for your interest in the Osborne Association. Be sure to include a cover letter with your application. No phone calls please. We wish we could personally respond to each application. However, we are unable to do so due to the volume of interest received.

** Salary is based on commensurate experience and other qualifications.