Rent Collection Specialist

We’re a growing real estate company on the cutting edge. What sets us apart is our dynamic culture: we focus on having the right people in the right seats. By prioritizing work/life wellness, our team members are fully-focused and happy while at work. We develop more than properties, we develop people.

The Rent Collection Specialist works closely with Property Managers to support daily rent collection activities across our property portfolio. This role focuses on processing payments, tracking resident accounts, and maintaining positive communication with residents.

Essential Duties and Responsibilities

Payment Collection

• Monitor and record online and manual rent payments through property management software
• Tack past-due accounts and prepare late payment notices, and other required legal correspondence
• Generate monthly collection reports, maintain comprehensive delinquency records, and coordinate with property managers regarding past due accounts

Eviction Processing

• Initiate eviction proceedings for non-compliant residents following state and local regulations
• Prepare and file necessary legal documents with appropriate courts
• Maintain accurate documentation for all legal proceedings and court communications

Resident Communication

• Respond to resident inquiries regarding payment methods, account balances, and payment arrangements
• Provide professional customer service while handling sensitive situations with discretion and maintaining collection standards

Competencies:

Be Helpful

Be present and Make it Easy

Be Fun

Be someone that people want to work with and make time for friends, family, and your own passions

Be Better

Be constantly improving, be curious, figure out a better way

Be a Team Player

Put the success of the team ahead of themselves and raise the performance of everyone around them

Take Action

Display urgency- come prepared and make the best decision possible with the information in front of you 

Do the Right Thing

Own our mistakes, make it right, and move forward

Minimum Qualifications:

• High school diploma or equivalent
• Experience in collections, accounts receivable, or property management
• Excellent written and verbal communication skills
• Strong attention to detail and organizational abilities
• Ability to handle sensitive situations with professionalism and discretion

Preferred Qualifications:

• Yardi experience
• Bilingual