Join the MercyOne Waterloo Family! We are looking to hire an Emergency Department Representative I

Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

As an Emergency Department Registrar at MercyOne Waterloo, you will:

• Be responsible for coordinating all patient registration activities including greeting patients/families, processing patient registration in an efficient and courteous manner, obtaining accurate patient demographics and insurance information, pre-registering patients, contacting precertification agencies when appropriate, obtaining all necessary consents and serving as the initial point of contact for patients coming into MercyOne Waterloo

• Register patients who present to the ED for ED services

• Register patients who present to the hospital for ancillary testing outpatient procedures or hospital admission

• Verify insurance benefits

• Collect appropriate deposits and co-payments for services and making referrals to the Insurance Verification team as needed

• Provide medics and clinical staff any necessary admitting documentation for the ED patients and discussing payment arrangements with patients when appropriate

• All tasks must be completed in compliance with HIPAA, EMTALA, CMS and JCHAO guidelines and regulation

Schedule: 

• Part Time 24 hrs a week, 2nd shift, every other weekend, 3 holiday rotations a year.

General Requirements: 

• No experience required

• Medical Terminology; CHAT; computer knowledge and strong computer/keyboarding skills

Education: 

PAR I

Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! 

Visit MercyOne Waterloo Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.