Reservationist & Customer Service Specialist

Benefits & Perks of working for our team:

• $22.00-$26.00 per hour
• Employee Discount at all Selland Hospitality Group Restaurants
• Current Holidays Off: 4th of July, Thanksgiving, Black Friday, Christmas, New Years, Superbowl, Easter Sunday
• Flexible Schedule
• Paid Sick Leave
• Medical, Dental, Vision Benefits (Full Time Employment)
• Paid Time Off (Full-Time Employment)
• Holiday Pay (Full-Time Employment)
• Employee Wellness Offerings- Mental Health Resources
• Continued Education Reimbursements- WSET, Court of Masters, Pastry Certifications, ect.
• Professional Teams
• We value our team members and promote from within!!!
• Employee Celebrations- Promotions, Anniversaries, Birthdays! We love to celebrate YOU!

Selland Hospitality Group is a great place to thrive and grow, offering employees a chance to build a career while doing what you love.

Our team members embody our core values of gracious hospitality, culinary excellence, genuine teamwork, persistent improvement and take pride in everything they do.

Essential Job Duties & Responsibilities:

Reports directly to the Director of Sales

Reservation Management Responsibilities:

• · Assist in online and phone reservations to maximize seating
• · Friendly and Proper Phone etiquette/ Thank guests for calling
• · Customer Service Attitude
• · Excellent communication and organizational skills
• · Answer Direct Calls
• · Inform Guests of Dinner and Wine Pairing Rates
• · Ensure Proper Mapping when assigning Tables/ Mapping out Reservations effectively
• · Addressing concerns regarding scheduling
• · Respond to guests emails promptly
• · Familiar with Word and Excel
• · Able to handle high volume calls
• · Confirm Guest Information (spelling of First and Last name, email, and phone number)
• · Communicate information to build a guest profile: dietaries/special occasion/ spouse name
• · Open Table/ Guest Center Knowledge
• · Tock Knowledge
• · Assisting Guests in booking Private events
• · Providing information about The Kitchen Dining experience
• · Multitasking skills
• · The ability to read, write and type accurately and efficiently

Catering Assistant Responsibilities

• · Assist the catering specialist as needed with taking and inputting catering
• · orders.
• · Requires communication with chefs and/or FOH team as needed.
• · Proficient on catering software.
• · Plans and coordinates catering deliveries and proper staffing with
• · management.
• · Communicates customer requests in a prompt, efficient manner.
• · Provide coverage for Catering Specialist in their absence

Guest Service & General Office Responsibilities:

• · Assists in resolving customer complaints about food quality or service, with a focus on catering food, subordinating final resolution authority to management.
• · Assists in training and supervising employees, as directed by management.
• · Assists in monitoring and updating phone system as needed
• · Cooperates and interacts with colleagues in a positive, respectful manner and with a team approach, offering to assist as needed in order to ensure customer service.
• · Reports to work on time and as assigned per the schedule on a regular, consistent basis.
• · Any other duties as assigned by upper level management.

Minimum Qualifications and Characteristics:

1. 2+ years experience in guest service position/fine dining restaurant experience.
2. Familiarity with Tock and Open Table a plus!
3. Able to communicate verbally in an articulate manner.
4. Warm Hospitality
5. Makes decisions and solves problems.
6. Cool and calm under pressure.
7. Has integrity and honesty.
8. Leads by example.
9. Results-focused.
10. Self-starter.
11. Demonstrates active listening and is receptive to ideas.
12. Processes and analyzes information effectively.
13. Can organize, plan, and prioritize.
14. Guides, delegates, gives positive and negative feedback, and trains.
15. Maintains relationships with customers, staff, and suppliers.
16. Must be at least 18 years of age.
17. Must have reliable transportation to work.
18. Must be able to obtain proper uniform, including black non-slip shoes
19. Must have proof to legally work in the United States