Resident Advocate - Business Office

The Lutheran Home is seeking a compassionate and organized Resident Advocate to join our healthcare community on a part-time basis. In this vital role, you will assist residents and families with Medicaid applications and annual reviews, offering guidance with confidence and support. The ideal candidate has experience with the Medicaid process and a strong understanding of working with the Missouri Family Support Division. Most importantly, they will embody our core values of service, excellence, dignity, fulfillment, grace, and stewardship. If you’re passionate about advocacy and making a meaningful impact, we invite you to join our team.

Responsibilities may include but are not limited to: 

• Meet with and assist residents and families with Medicaid applications and annual reviews, including continuous follow-up.
• Communicate with residents and families regarding the Medicaid application process.
• Perform daily verification with Medicaid regarding all new admissions and ensure all required paperwork is submitted.
• Perform general office duties such as filing, answering telephones, and handling correspondence.
• Promote a positive team environment within the business office.
• Assist with other related duties as assigned.

• High school diploma or GED required. Degree in business or relevant field of study, preferred. 
• Long-term care experience, preferred.
• Technical training or equivalent office experience, preferred.
• Proficient in Word, Outlook, Excel and Point Click Care or comparable A/R software.

The Lutheran Home is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Please verify that you have included in your application all relevant information and experience for the position you are pursuing. We use this information in our effort to offer competitive and equitable compensation.

Not all positions may be eligible for all benefits.