Resident Engagement Coordinator

Description

Position: Resident Engagement Coordinator

Job Location: Walton Fayetteville 

Compensation: salaried, car allowance, phone allowance, eligible for awards, eligible for bonuses

Reporting Relationships: Reports to Community Manager

Schedule: Part-time (20 hours per week). Weekdays, evenings, and weekends. 

Walton Communities Mission: We go beyond building places where people live by creating neighborhoods where people thrive.

Position Summary: To be an ambassador of and to promote the vision of Walton Communities to residents and guests. To strengthen and enhance the resident experience and build community by fostering:

• Healthy Relationships (Helping residents get to know each other and get connected)

• Rich Experiences (Quality events – On site and within the community at large)

• Generosity (Connecting residents to the needs of our community through volunteering)

• Local Community (Seeking opportunities for residents to engage with broader community)

• Social Presence (Providing fun and interactive social media engagement)

Duties and Responsibilities:

• Coordinate and maintain standard of excellence for all programs.

• Responsible for planning a variety of activities, events, and programs that add value to the resident  

experience.

• Engage residents and encourage participation.

• Host events the “Walton Way” – ensuring events are well thought out to surprise and delight our 

guests.

• Events to be advertised systematically and frequently through a variety of avenues – emails, 

flyers, social media, text messages, etc.

• Enlist the participation of team members and ensure they are well informed of upcoming 

opportunities to serve their residents.

• Maintain a positive and engaging social media presence for both Facebook, Instagram, and RentCafe.

• Procure and manage our resident gift programs; move-in, renewal, move-out.

• Welcome new residents to the community with a personal contact, either by phone or in person.

• Creatively meet resident needs as made aware – dinner for someone who is sick, birthday cards, etc.
• Identify new partnership opportunities and build on existing partnerships within the local community.  

Work to establish reciprocal benefits - opportunities for our residents to serve the community and for 

the community to serve our residents.

• Keep residents informed of and engaged in Atlanta events and programs.

• Purchase supplies for community needs and events, as needed.

• Meet regularly with Community Managers to ensure objectives are being met. All events and activities 

must receive manager approval before they are publicized or hosted.

• Establish and maintain a set time for office hours.

• Offer concierge level service to help connect residents to local resources.

• Wear Walton Communities uniform and name tag, as provided.

• Host 2-3 community events/month and organize 1 volunteer opportunity per quarter

• All other duties, as assigned.