Resident Manager - St. Claire

Job Summary: The Resident Manager is responsible for ensuring safe and secure living conditions for all residents. The position requires a reliable and sensitive individual who is dedicated to serving the needs of low-income tenants. The Resident Manager must display a calm demeanor and presence during emergency situations, exercise sensible and impartial judgment, and be willing to perform a variety of tasks.

Status: Part-time, On-call, Nonexempt

Location: San Francisco     

Hours: Perform nightly duties (approximately half an hour per day); On-call Monday through Friday 5 p.m.-8 a.m. and on Saturday, Sunday, and CCDC Holidays from 12:00 a.m. to 11:59 p.m. (24-hours)

Salary: $18.67 per hour

Resident Manager unit: 1 Bedroom unit

What You Will Do

• Perform nightly security check on building floor and lock up common areas as needed or in an emergency matter. 
• Respond to and handle all building emergencies during on-call shift:  flood, fire, electricity outrage, serious injury, medical emergency 
• Report all maintenance related issues 
• Log and document serious events on incident reports  
• Log activities daily and occurrence including date, time, and what happened that day or no incidents 
• Report any graffiti on both interior and exterior side of the building to Property Manager 
• Separate recyclables, compostable, and landfill trash when needed.  

Job Responsibilities:

• Perform nightly security check on buildings floors and lock up common areas as needed/or in an emergency matter. 
• Separate recyclables, compostable, and landfill trash when needed.  
• Respond to and handle all buildings emergencies during on-call shift: flood, fire, electricity outrage, serious injury, medical emergency 
• Report all maintenance related issues 
• Log and document serious events on incident reports and reports to Property Manager 
• Respond to tenant complaints in a reasonable time manner 
• Report any graffiti on both interior and exterior side of the building to Property Manager 
• Log activities daily and occurrence including date, time, and what happened that day or no incidents 
• Respond to all telephone calls, otherwise, return calls in a timely manner 
• Respond to calls or emergencies at the building in a timely manner and notify the Property Manager as appropriate 
• Along with Property Manager, attend resident meeting a minimum of once per year 
• Required to reside in resident manager unit and stay every night while on duty 

Nightly Job Responsibilities: 

• Perform nightly security check on each building floor and lock up common areas as needed or in an emergency matter. 
• Clean building entrance, hallway, and community area when needed 
• Sort recycling items into correct bins  
• Pull trash bin to front area for Trash pick up (4 times a week, based on schedule)  
• Approximate time to perform nightly duties per day: _______ 

Other 

• Embody organization values (respect & compassion, empowerment, teamwork) 
• Contribute to a safe and pleasant work environment 
• Follow policies, procedures, and safe work practices 
• Other duties as assigned 

Knowledge, Skills, and Experience 

• Commitment to respond to all cell phone/pager calls within ten minutes
• Commitment to be at property site within thirty minutes of being notified of any building emergency
• Willingness to do varied tasks
• Ability to work with people of diverse social, economic, and ethnic backgrounds
• Good written and verbal communication skills
• Act in a pleasant, professional, and calm manner
• Ability to work under stressful circumstances

Education and Experience (Minimum Qualifications)

• Bilingual in English and Chinese
• Excellent interpersonal skills and ability to work with diverse ethnic groups
• Sensitivity to issues facing low-income tenants
• Good judgment and problem-solving skills

Preferred Qualifications

• Prior experience as resident manager
• Familiarity with affordable housing projects