Residential Homeless Services Case Worker - Part Time

Work Hours: Saturdays & Sundays 2pm-11pm

Work Hours: Saturdays & Sundays 2pm-11pm

General Responsibilities

1. Operate as a member of the Community Services Division team.
2. Coordinate services and meals for participants, including intake and crisis intervention.
3. Maintain safety and security through bag checks and operation of metal detector,locker searches, and monitoring.
4. Respond to emergencies with immediacy using established guidelines.
5. Provide screening, assessment, crisis intervention, referral, and linkage.
6. Communicate policies and regulations to participants and ensure compliance.
7. Register participants and volunteers; maintain statistical records and documents.
8. Assist volunteers with meals, hospitality, and program assistance.
9. Enter accurate documentation into the HMIS system and support client progress.
10. Provide outreach and daily support as needed to Permanent Supportive Housing (PSH) residents.
11. Other duties as assigned within the guidelines of this position.

Essential Functions

1. Maintain safety and security of staff, participants, and volunteers by frisking, random locker searches, and monitoring safety.
2. Is aware of emergency procedures with regard (a) to building safety (b) client emergencies and (c) 24-hour coverage in order to respond to emergencies with immediacy while utilizing guidelines.
3. Provide screening, assessment, crisis intervention, referral and linkage such as hospital, police, crisis line, etc.
4. Communicate Daybreak Center policies and regulations to participants through direct communication and consistent compliance with established procedures, including appropriate consequences.
5. Register participants and volunteers. Maintain statistical records, documents, and paperwork as required.
6. Assist volunteers; provide meals, hospitality, and program assistance.
7. Provide assistance for residential clients and relocation assistance to clients, as needed.
8. Answer incoming calls and record them into Call Point (Service Point- HMIS system) and providing a referral when necessary.
9. Schedule laundry, assist clients make phone calls, assign and check chores, passes, etc.
10. Complete daily filing of discharged residential files for Out of County, PADS clients and other residential clients as needed.
11. Assist Case Managers with other duties and discharges of residential clients as needed and directed.
12. Each employee of Daybreak Center shall be held responsible for the items outlined in the Agency policies as well as the Daybreak Center policies and procedures.

1.  A high school diploma or equivalent is required for this position. A Bachelor’s degree is preferred with preference in areas of the human services field. All degrees must come from a regionally accredited educational institution which has U.S. Department of Education approval.
2. A minimum of one (1) year of experience providing direct service in social work, crisis intervention, or counseling is preferred.
3. Must be at least twenty-one (21) years of age.
4. Demonstrated capacity to work with individuals/families in crisis situations.
5. Demonstrated capacity to work with persons from diverse ethnic, racial and social backgrounds.
6. Ability to relate to individuals in a warm, non-judgmental manner.
7. Proficiency in the use of Microsoft Office applications including Outlook, Word, and Teams.
8. Strong verbal and written communications skills. Must be fluent in spoken English so that clients and other service providers can understand the case worker when advocacy services, counseling, direction, etc. are provided.
9. Passage of complete background clearance, Tuberculosis (TB) Test, and any other required testing or clearances.
10. A valid driver’s license, reliable means of transportation and proof of liability insurance is required.