Retail Associate - Montecristo Cigar Bar - Part Time (Paris LV)

The Retail Sales Associate provides excellent customer service, actively promotes the selling of merchandise, operates a cash register and handles all payment transactions for purchase. The Retail Associate will be required to keep merchandise displays full, organized and clean. He or she employs selling techniques required for the position. Cigar knowledge is required but applicable sales experience can be substituted. All retail employees are expected to be outgoing, upbeat, energetic and reliable.

• Excellent customer service
• Provides fast, friendly, professional, and responsive customer service to restaurant guests and staff.
• Engages in friendly conversations with guest whenever possible using the 10/5 Rule: 10 feet – make eye contact and smile, 5 feet - greet and speak to guest.
• Accurately inputs all orders into the POS terminal.
• Accurately posts all transactions on the POS terminal giving correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Makes drinks to order in accordance with established recipes and time guidelines.
• Delivers product to customer in timely manner.
• Maintain high levels of customer service at all times.
• Thanks, guests, for their patronage.
• Maintain appropriate level of stock items in area.
• Assist in maintaining display cases and pastry par levels.
• Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards.
• Assist all co-workers as needed.
• Assist in training new attendants and new management staff during their training period.
• Responsible for periodic cleaning tasks assigned by Management
• Attend mandatory meetings and training classes as assigned.
• Resolve guest complaints expeditiously and inform Management of the complaints

• Must have 6 months previous cash handling experience. Must be able to work any day, any time, any shift.
• Work requires effective communication in English, both verbal and written form in a professional manner.
• Must present a neat and professional appearance.
• Work requires attention to detail and accuracy.
• Work requires interactions with customers, public and co-workers.
• Work requires use of a computer and/or cash register.

Additional Requirements:  

• Fast paced environment, multiple tasks to be handled under time constraint. 
• Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner