Retail Key Holder

The Keyholder, along with other members of the management team, is responsible for driving store sales by offering outstanding customer service. They must contribute and oversee all aspects of maintaining store operating standards, including merchandising and restocking displays, training and team development, routine housekeeping, shipping and receiving, while maintaining a positive work environment.

Responsibilities

Customer Service/Sales

1. Consistently exceeds the expectations and requirements of both the internal and external customers.

2. Runs the store from the floor. Acts as a floor leader and sets an example through actions.

3. Listens to customers and uses their feedback to improve service levels in the store.

4. Executes and delegates operational tasks as directed or needed.

5. Provides ongoing product training and service feedback for team members to achieve sales goals.

Store Teams

1. Active in product knowledge training of the staff and encouraging a store environment where turnover is kept to a minimum.

2. Support team members by ensuring they are trained and perform to company expectations.

Standards of Operations

1. Maintains disciplines for visual standards, store cleanliness.

2. Monitors inventory procedures to support meeting shrink goals.

3. Consistently enforces all company policies and procedures. 

4. Performs opening/closing procedures.

5. Upholds loss prevention and security standards to prevent theft and maintain a safe environment. 

6. Keeps open and responsive communication with the District Manager as well as the Store Manager.

7. Responsible for a division of store responsibilities as delegated by the Store Manager.

Qualifications

· Sundance brand fan

· 2+ years of retail leadership experience

· Strong service, merchandising, and personal sales achievement

· Computer literacy including the use of Microsoft Outlook, Word, Excel, and PowerPoint

· Proficient use of retail POS, ordering, and inventory management systems

· Ability to stand for long periods of time.

· Lift and carry merchandise, typically weighing up to 25 lbs.

· Bend, stoop, and reach to organize shelves and assist customers.

· Ability to work flexible hours to meet the needs of the story,e including nights, weekends, and holidays