POSITION SUMMARY:

This position as a Housekeeper and Laundry Attendant requires attention to detail, efficient cleaning ability, problem solving, multitasking, speed and organization. This is a position is within a fast pace and team-oriented workplace environment. This hotel position is an essential team member in assisting our hotel guests have the highest quality experience and representation while staying in our hotel facilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Proficiently clean all assigned guest rooms.


• Stock housekeeping carts.


• Replace guest amenities and supplies in rooms.


• Make beds and fold sheets up to company standards.


• Remove trash, dirty linens and room service items.


• Assist guests promptly and accurately with questions, complaints or requests.


• Provide friendly and courteous service to hotel guests.


• Update status of guest rooms using hotel provided methods.


• Complete daily checklists.


• Quickly and efficiently clean and fold laundry; deliver to storage areas.


• Prepare and organize laundry area and linen storage, clean laundry area and linen storage.


• Assist with hotel events when in need to assure guest satisfaction.


• Respect guest privacy and security by using hotel protocol when entering guest rooms.


• Be proficient with property security, key control procedures, as well as fire, flood and weather- related safety procedures.


• Maintain cleanliness of all assigned areas.


• Maintain confidentiality of proprietary information; protect company assets.


• Report any lost and found items to proper staff using hotel protocol.


• Communicate accurate information to other departments such as work orders, room status, guest service requirements, etc.


• Frequent contact with hotel guests and employees.


• Complete any hotel related task requested by direct manager or General manager.

SCHEDULE REQUIREMENTS:

The best candidates will need to have flexible, open availability to work shifts that vary. This position includes working day shifts that may be extended hours depending on company needs. This position also includes working weekends and holidays.