Ruoff Music Center Artist Merchandise Specialist

Job Summary:

Job Description

• Are you someone that enjoys working in a fast-moving environment?  Do you enjoy live music?  Do you enjoy working with a team of people supporting a common goal?  Are you someone that thrives in guest interaction roles?  Then the Live Nation Merchandise Specialist position may be the right opportunity for you.  Merchandise Specialists are directly supervised by the venue’s Merchandise Manager.  They arrive at a concert venue on show day and immediately jump into motion. 
• Artist merchandise needs to be inventoried, distributed, and displayed for sale. 
• When the gates open, fans rush into the venue to buy their shirts, hats, and posters, and they flock to you.  You fulfill their orders quickly and carefully while taking the time to make each fan smile. 
• After the show is over, you help the team reassemble the remaining merchandise. 
• Once reconciliation is complete and the merchandise returned to the Artist, you head home, knowing you put in a full day’s work.

WHAT THIS ROLE WILL DO

Objectives of the Role

• Provide an exceptional merchandise purchasing experience for all guests and fans in Live Nation venues
• Fulfill the order of guests in a timely fashion, ensuring they receive the correct items and sizes as requested
• Accurately ring-up guest purchases in Live Nation’s sales system
• Act as a brand ambassador for Live Nation, its local sponsors, and the venue

Duties & Responsibilities

• Participate in inventory count-in and count-out procedures
• Create visually appealing displays and price items correctly
• Complete sales transactions for each guest
• Support successful sales operations at each event
• Contribute to a positive work environment
• Perform physical duties as required by the role, such as moving equipment or transferring merchandise between locations
• Take direction from their supervisor, the venue’s Merchandise Manager

WHAT THIS PERSON WILL BRING

Skills & Qualifications

• Specialists are detail oriented, supporting accuracy and completeness in order fulfillment
• Specialists are quick thinking and able to respond to guest requests
• Specialists are guest oriented, focusing on their requests
• Specialists must be team-driven, working as part of a larger unit
• Specialists need the ability to interact with guests politely
• Specialists should be self-starters that do not require significant supervision
• Specialists must have basic math skills – addition, subtraction, multiplication, and division

Experience

• Guest service positions desirable
• Retail sales backgrounds not necessary
• Positions that leverage customer service or hospitality
• Prior experience is not as important as the appropriate attitude and interpersonal skills

Job Requirements

• Must be able to available for the entire concert day, with shifts as long as 15 hours (with breaks)
• Must be able to stand for long periods of time
• Must be able to lift up to a 50 pound box
• Must be able to work in outdoor environments in potential extreme temperatures
• Must have a working understanding of touch-screen based systems
• Must be of legal working age in the state

Job Summary:

Who are we?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Who are you?

Employees have a leading role in service experience our guests have.  The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.  That’s why SAFETY for employees and guests is our first priority.  We show CARE around every corner and look to create ENCORE moments of service excellence for everyone.  Our commitment to EFFICIENCY is our way of staying well-organized.  So join us!  We need these kinds of skills and talents as we Create One in a Lifetime Experiences for our Fans.

Equal Employment Opportunity

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical conditions, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.  Live Nation Entertainment may pursue all avenues available, including promoting from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.