Sales & Client Relations Lead

WHO WE ARE:

Barre3 is a fitness company with a revolutionary vision: to redefine what success in fitness means. Profiled for disrupting the industry in major media outlets such as How I Built This, Fast Company, Forbes, and Time, we have flipped the focus of fitness from attaining an imagined ideal driven by societal standards to being balanced in body and empowered from within—a radical shift that helps people create healthy relationships with their bodies and minds.

The foundation of our company—and the key to achieving our vision—is the barre3 class, a full-body balanced workout combining strength conditioning, cardio, and mindfulness. Taught in our 160+ studios across the U.S. and Canada and on our online platform, which has a streaming-subscriber base in 98+ countries, our class reaches hundreds of thousands of people. Launched just over 11 years ago, barre3 has already become one of the largest franchisors in the industry and has grown into a matrix organization with distinct and thriving units, including franchise, digital, retail, and retreat experience.

THE OPPORTUNITY:

The Sales & Client Relations Lead provides an elevated focus on client experience, conversion, sales journey and models such for other staff. The Sales & Client Relations Lead will assist the Studio Manager in day-to-day tasks that meet the guidelines set forth in the Policy and Procedure Manual for studio maintenance and operations. This is a part-time role that will report directly to the Studio Manager and Portland Operations Manager.

KEY RESPONSIBILITIES

1. Demonstrates enlightened hospitality to all visitors and members, with a heightened focus on products and services that best fit clients needs.
2. Daily attention to studio sales KPI’s including revenue, attendance + conversion
3. High level focus on sales by selling and upselling product offerings, classes, and retail to potential clients and existing members.
4. Completes the above duties and responsibilities with a strong client focused presence during shifts. 

JOB DUTIES

• Builds strong client relations with barre3 clients by creating a warm and supportive environment.
• Ensure that all new clients are guided though a successful and thorough new client journey, including pre/post class outreach, in studio tour and having booked their follow up visits on the current new client intro offer.
• Utilize the barre3 sale process to identify sales and non-sales opportunities for each class and educate the instructor on the client roster via the huddle.
• Upsell and convert new and current clients to auto-renew/membership by utilizing the barre3 sales process + assigned follow up
• Assists Studio Manager in new and winback client follow up via Xplore Growth, email, personalized outreach, client referrals etc.
• Works together as a team with Studio Manager, Mentor, and PDX team to ensure that the day to day operations run smoothly.
• Supports Operations Staff training of new team members on an as-needed basis.
• Supports planning and works both onsite and offsite events geared towards new client acquisition and brand awareness.
• Maintains a clean, sanitary, and organized studio atmosphere at all times. 
• Works peak shifts as designated by Studio Manager to engage with new/newish clients
• Works a minimum of 15 hours per week, including regular evening and weekend shifts as needed, based on new client trends and studio needs, as determined by the Studio Manager

REQUIRED QUALIFICATIONS:

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The ability to provide exceptional customer service and work independently. Must possess excellent listening, verbal and written communication skills. Ability to multi-task and work in a fast-paced environment. Must demonstrate initiative, self-motivation, adaptability and flexibility. Must possess strong interpersonal, organizational, attention to detail, analytical, decision-making and problem-solving skills. Must display empathy while maintaining firm boundaries. Ability to work independently while developing and fostering critical interdepartmental relationships.  

BENEFITS:

• Competitive compensation
• Free unlimited access to barre3 online and Portland and West Village barre3 Studio classes
• 40% off barre3 retail products
• Mission-driven and values-oriented company
• Telehealth options (medical, mental health, nutrition counseling, etc.)

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION:

• Community is at the core of barre3, and we believe that a culture of wellbeing can only thrive when we collectively embrace diversity and inclusion. We are committed to recruiting and hiring people of all races, genders, ages, religions, identities, experiences, veteran statuses, and disability statuses, and to creating an environment that fosters and supports this diversity. We have an active DEI committee that's dedicated to creating and implementing DEI efforts across the company.