Sales Associate

Organization Name: 1921 Enterprises dba. Drybar
About Our Organization: At Drybar, our philosophy is simple:

With that purpose in mind, we are focused on providing the best professional quality beauty products, tools, and services to create and maintain the perfect blowout for all individual hair types. We pride ourselves on providing an invigorating and inclusive atmosphere that fosters a positive client experience. Our team-oriented and customer-focused approach ensures that our clients leave with a smile and return for more extraordinary experiences. At Drybar South Jersey, we value authenticity and professional growth and provide our staff with the ability to work in a multi-store environment where positive culture, continuous education, the customer, and fun are the center of what we do!
Website: https://www.drybar.com/
 FLSA Status: Non-exempt

Locations: Marlton and Mount Laurel
Employment Status: Full-time or Part-time

As a Bartender at Drybar, you will be responsible for leading client experiences, managing shop flow, and ensuring outstanding service delivery. You will also uphold the highest level of integrity when handling client payments and maintain a supportive and engaging atmosphere within the shop. Your contribution to maintaining shop cleanliness and attending to client needs will be essential to the overall success of our team and the shop. 

·      Strong communication skills with a team-oriented and "can-do" attitude.

·      Ability to work at a sustained, fast pace with excellent problem-solving skills and enterprising attitude.

·      Experience in providing high-quality customer service and the ability to engage clients in an entertaining and welcoming manner.

·      Ability to multitask effectively and maintain a professional demeanor under pressure.

·      Must be willing to work some evenings and weekends at any Drybar South Jersey location.

·      Client Experience and Shop Flow: Lead the client experience from check-in to check-out, ensuring that Drybar standards are consistently upheld and that clients are well-informed and entertained.

·      Administrative and Operational Support: Manage client bookings and profiles in the booking system, troubleshoot issues as they arise, and elevate scheduling concerns when necessary.

·      Client Engagement and Service: Serve complimentary beverages, maintain a bar-like atmosphere by engaging with clients and team members, and offer exceptional customer service throughout the client's experience at the shop.

·      Team Collaboration and Communication: Maintain clear communication with shop management about overall shop operations, uphold Drybar's 10 Core Values, and contribute to a positive shop atmosphere.

·      Training and Engagement: Thoroughly educate new Bartenders on essential technical tasks and the Bartender Non-Negotiables to ensure a consistent and welcoming experience for all clients. 

 

In adhering to these non-negotiables, you are instrumental in delivering an extraordinary experience to our clients and ensuring their continued satisfaction:

·      Maintaining a friendly, inviting demeanor to make clients feel comfortable and welcome

·      Displaying a warm and genuine smile to enhance non-verbal communication and create a positive atmosphere

·      Remaining well-informed about client appointments and effectively relaying necessary information to clients

·      Offering consistent communication and updates to clients throughout their experience

·      Proactively acknowledging the needs of the clients and addressing them promptly

·      Alerting management for additional support and promoting teamwork during busy periods

·      Accommodating clients to the best of your ability and showing flexibility to cater to their needs

·      Ensuring client satisfaction during check-out interactions and following up on any concerns

·      Creating a lasting impression through a positive and personalized client experience

 

Participating in a shift-change handoff with your fellow Bartender involves:

·      Reviewing the bookings and providing detailed information about clients to the next Bartender

·      Sharing an overview of the day, including any schedule changes or shop timeline updates

·      Ensuring that all appointments from your shift are closed out or marked as "no show" before departing

·      Checking the expected cash in the booking system to reconcile transactions and tips