Guest Experience Facilitator
Location: West Palm Beach, FL
Status: Part-Time | 16 hours per week | Non-Exempt
About Mounts Botanical Garden
Mounts Botanical Garden (MBG) is Palm Beach County’s oldest and largest public garden. Our mission is to inspire and educate through nature, offering a living classroom for students, families, and lifelong learners.
Position Overview
The Guest Experience Facilitator is a frontline role supporting MBG’s education and guest services. This position helps deliver school programs, greets and assists visitors, and ensures a welcoming, positive experience for all.
Responsibilities
Education & Program Delivery
- Deliver engaging school programs, especially the Nature Quest program.
- Facilitate discovery stations, including set-up, maintenance, and breakdown.
- Lead and manage groups of students and teachers during visits.
- Learn and deliver science-based youth curriculum.
- Support post-program cleanup and space reset.
Guest Services & Visitor Support
- Greet and assist guests, maintaining a professional, welcoming environment.
- Respond to inquiries and provide accurate information about MBG programs, events, and memberships.
- Support logistics for group visits (schools, tours, organizations).
- Process admissions, memberships, and sales using POS/CRM software.
- Stock and organize merchandise to keep the Garden Shop clean and inviting.
Operational Support
- Follow Garden policies and maintain professional appearance and conduct.
- Keep workspaces clean and notify manager of supply or inventory needs.
- Support a positive workplace culture and assist with Garden-wide events.
- Flexible availability for weekdays, weekends, evenings, and special events.
Qualifications
- High school diploma or equivalent required; bachelor’s degree or college coursework in education/science preferred.
- Experience working with children, youth, or families in education, retail, or customer service settings.
- Strong communication and interpersonal skills with a friendly, adaptable personality.
- Ability to engage groups and work well both independently and in a team.
- Comfortable with public speaking and learning new systems (POS/CRM).
- Ability to stand for long periods and lift up to 30 lbs.
- Bilingual English/Spanish helpful but not required.
Schedule
- Part-Time | 16 hours per week minimum.
- Base schedule: Tuesday–Friday, 9:00 a.m.–1:00 p.m. (other shifts may be available).
- Requires some evenings, weekends, and holidays for programs or events.
Conditions of Employment
- Must be legally authorized to work in the U.S.
- Employment contingent on satisfactory reference and background checks.
How to Apply
Equal Opportunity
The Friends of Mounts Botanical Garden is an equal opportunity employer. We welcome applicants from all backgrounds who are authorized to work in the U.S.
With a mission to inspire and educate through nature and a history spanning more than 40 years, Mounts Botanical is Palm Beach County’s oldest and largest botanical garden. Located behind Palm Beach International Airport, the Garden is a hidden gem. Visitors to this 20-acre tropical oasis will see an acclaimed collection of 25 display gardens containing more than 7,000 species of tropical and sub-tropical plants, including Florida native plants, exotic and tropical fruit trees, ornamentals, herbs, palms, roses, cactus, succulents, bromeliads and much more.
Friends of the Mounts Botanical Garden is an equal opportunity employer dedicated to a policy of nondiscrimination in employment without regard to race, creed, color, age, gender, gender identity, sexual orientation, religion, national origin, genetic information, disability, or protected veteran status. We welcome applications from all qualified individuals who are authorized to work in the United States, regardless of citizenship status.
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