Seasonal Reservations Associate

Description

Outside Brands is committed to enriching lives by connecting people to exceptional places, products, and experiences!

We’re looking for a high-energy, creative, and detail-oriented Part-Time Reservation Specialist to join our dynamic team. In this role, you’ll be answering phones, booking reservations, and selling our exciting programs — all while delivering top-notch service that reflects the spirit of adventure at Outside.

The ideal candidate will be Humble, Hungry, and Smart — someone who communicates clearly (both in writing and in person), thrives in a fast-paced environment, and embraces teamwork and feedback. If you're an organized multitasker with a passion for connecting people to incredible experiences, we’d love to meet you!

This is a part-time, in-office position based at our Hilton Head Island, SC location, working alongside our fun and creative team.

To apply, please send your cover letter and resume, and tell us what makes you an exceptional candidate. We can’t wait to hear your story!

Requirements

 Position Responsibilities:

As a Part-Time Reservation Specialist, you’ll support the Reservations Team in a variety of essential tasks, including but not limited to:

• Answering incoming calls, booking reservations, and promoting our programs
• Forwarding calls and messages to the appropriate team members
• Notifying the Reservations Manager or Director of Program Operations when guides or captains need to be assigned to booked programs
• Tracking guide, captain, and boat assignments to ensure every trip is fully staffed 
• Assisting with customer reservation inquiries or issues
• Monitoring weather conditions and keeping guides, captains, and guests informed
• Coordinating trip updates and logistics with guides and captains 
• Communicating guest reservation details with concierges and partners
• Attending occasional all-staff meetings
• Contributing to a positive team culture by leading with a helpful, professional attitude
   

Qualifications:

To be successful in this role, candidates should meet the following requirements:

• A Bachelor’s degree (B.A.) or equivalent; or 1–2 years of related experience/training; or a comparable combination of education and hands-on experience
• Strong computer skills, including comfort with reservation systems, internet tools, and basic proficiency in Microsoft Office (Word, Excel, etc.) 
• Excellent communication and organizational skills, with the ability to manage multiple tasks in a fast-paced environment 
• A positive, team-focused mindset and a passion for delivering exceptional customer service
   

This job description outlines key responsibilities and qualifications but is not intended to cover every detail of the role.