Security & Loss Prevention Representative

Description

Salary & Benefits: $16-$18/hr DOE to start, 20% store discount, accrued paid time off, eligible for company benefits after 90 days depending on scheduled hours

Hours: 24-40 depending on offer letter

Job Summary: The Security and Loss Prevention Representative is responsible for supporting and managing a safe, secure and welcoming Co-op for all staff and customers. They will exhibit a sense of urgency when responding to all emergency situations, monitor daily activity on the sales floor to ensure policies and procedures are being followed, and will maintain a physical security presence on the sales floor while interacting with customers to ensure a safe and pleasant customer experience. Security and Loss Prevention Representatives support and encourage consistent implementation of the Co-op’s customer service standards and support the Facilities Manager and Operations Manager in identifying and implementing processes, policies and standards.

Responsibilities & Accountabilities:

Front End & Floor Support

• Maintain physical presence on sales floor enhancing a positive customer experience while physically observing and watching for safety and security concerns
• Enforce store policies and procedures regarding security, food safety and loss prevention in a firm and fair manner
• Ensure proper store cleanliness and appearance 
• Model supportive and participatory leadership qualities, promoting staff development, team building and motivating staff to achieve department goals
• Support the coworkers in managing all aspects of the store operations based on goals, objectives and standards  
• Ensure a safe environment through diligent active patrol, strict access control and monitoring of the store
• Ensure adequate staff presence on sales floor 
• De-escalate disorderly customers to satisfy customers and staff and maintain a welcoming shopping atmosphere
• Escort trespassers, discharged staff and other unwelcome parties out of the store
• After business hours ensure doors, windows and gates to the property are secure 
• Contact law enforcement, fire department or other emergency personnel in case of an emergency 
• Offer and solicit constructive feedback on how current systems or departments can be improved to mitigate shrink in all forms, both internally and externally caused 

Customer Service

• Greet members and shoppers
• Ensure excellent customer service 
• Communicate honestly and professionally in a manner that shows respect and preserves dignity for all employees, shoppers and community members 
• Interact with others in a manner that reflects Mariposa’s commitment to anti-racism, anti-oppression and working for food justice to serve our community 

Accountabilities

• Document and report all incidents related to safety and security accordingly 
• Keep abreast of loss prevention industry knowledge and conditions of current local retail market
• Know, follow and inform others of the Safety and Emergency Procedures
• Interface with authorities and attend court hearings as required 

Requirements

Key Aptitudes, Experience & Physical Qualifications:

Key Aptitudes & Experience

• Familiarity with CCTV
• Familiarity with ADT security systems 
• Excellent observational skills and attention to detail
• Authoritative verbal communication skills
• Ability to remain calm in high pressure situations
• Ability to learn the layout of the store and property 
• 2+ years work experience in workplace with cultural, racial and economic diversity
• Proficient with computers and aptitude to learn new software and systems 
• First aid/CPR/AED certification preferred 
• ServeSafe certification preferred 

Physical Qualifications

• Must be able to stand and walk short distances for up to 8 hours at a time
• Ability to access different areas quickly with a sense of urgency
• Lift 50 lbs as needed 
• Climb stairs and ladders 
• May need to work in cold or wet environments

 This position description is a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. The responsibilities, tasks and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be part of the job.