Security Officer I (Part Time)

Position Summary

The Security Officer I of the Des Moines Art Center safeguards & protects all assets, personnel, students, visitors, and guests to its facilities. Concurrent with ensuring a safe environment, this position provides excellent internal & external customer service.

Reporting Relationship

This position reports to the Director of Security & Visitor Experience and has frequent contact with peers and Lead Officers in security, maintenance, installations, education, visitor experience, museum shop, and curatorial departments. Security Officers are in constant contact with museum visitors, docent volunteers, and students of all ages.

Essential Functions

• Protection of assets, personnel and visitors
  
  
  
  • Provides security for galleries, public spaces, studios, meeting rooms, offices, storage areas, traffic corridors. Maintains situational awareness at all times to mitigate vulnerabilities, and prevent persons from removing, vandalizing, stealing, or destroying work of art or other museum property.
  
  
  • Maintains current knowledge of museum exhibitions and related security considerations for all galleries.
  
  
  • Observes artwork and galleries in assigned area of responsibility for condition changes of any kind; promptly reports inconsistencies and potentially harmful conditions such as environmental effects (water leak, humidity, temperature, condensation, etc.) to the Director of Security and Visitor Experience or a Lead Officer.
  
  
  • Responds to emergency calls for assistance, administers first aid and records details of visitor incidents as needed.
  
  
  
  


• Internal and external customer service
  
  
  
  • Respectfully remind/inform visitors of rules, regulations, and proper conduct while in the museum
  
  
  • Generate excitement about and interest in the Art Center by providing visitors information on the Art Center, its programs, and activities.
  
  
  • Uphold the Art Center's commitment to inclusivity and accessibility.
  
  
  
  

Other Responsibilities

• Attends meetings and training programs to maintain current knowledge of Art Center programs and policies.


• Act in ways that reflect favorably on the Art Center and maintains professional standards in the quality of performance and demonstration of concern for the Art Center's collection, programs, and facilities. Adheres to Des Moines Art Center Code of Ethics, Employee Handbook and other organizational policies.

Qualifications, Knowledge, Skills and Abilities

• Dependability, flexibility, and adaptability, in a dynamically moving and event-driven environment


• Ability to focus on solving conflict, not blaming; maintaining confidentiality; listens to others without interrupting; keeping emotions under control and remaining open to others' ideas and tries new things


• Must be able to solve problems and respond quickly and calmly in stressful situations


• Must be consistently at work and on time; ensuring work responsibilities are covered when absent and arriving to meetings and appointments on time


• Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process and makes timely decisions


• Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives and supports everyone's efforts to succeed


• Ability to understand and effectively communicate verbally, and with appropriate body language.


• Must be 18 years of age or older.


• After successfully passing a 90- day probationary period, a Security Officer I is eligible to apply for Security Officer II.

Required Education, Experience and/or Certification

None.

Decision Making

Participates in day-to-day decision making within established security procedures and organizational policies, utilizing good judgement in evolving situations, always with a customer-focused mindset.

Jessica McGlynn, People and Culture Manager, is the Art Center's contact person for this opening. Please send your questions or feedback to [email protected].