SUMMARY
The Server is the primary provider of service to guests seated in their station during the meal and the secondary
provider of service to guests in adjacent stations as well as all areas of the dining room. The Server processes orders for food and beverage, delivers meals to the guest, checks back with the guests to ensure satisfaction and process payment for meals. The Server is responsible for maintaining a clean, safe and sanitary environment for all guests and for setting up the restaurant to meet the needs of the guests. The Server consistently practices all guest acknowledgment requirements.
Reports To: Restaurant Manager
SPECIFIC RESPONSIBILITIES
- Prepares the restaurant and their station for guests.
- Greets seated guests.
- Answers questions and makes suggestions regarding food and beverage orders.
- Writes down the order as the guests order.
- Processes orders through the POS terminal.
- Prepares side items and completes soup and salad orders.
- Delivers drinks from the service bar and food from the kitchen
- Assists in running food orders to guests in other server’s stations.
- Responds to guest requests and anticipates guest needs throughout the meal.
- Responds professionally to guest comments, complaints and questions.
- Keeps tables clear of soiled plates, trash and empty glasses.
- Presents the guest check and processes payment.
- Offers a parting comment to departing guests.
- Assists all dining room guests by clearing tableware, re-filling beverages and responding to guest requests.
- Verbally acknowledges all guests encountered in restaurant.
- Abides by all applicable laws regarding the sale and service of alcoholic beverages.
- Follows all health, safety, sanitation and security standards.
- Performs other duties as assigned by the supervisor.
PERSONAL APPEARANCE
The Server must be well groomed and neatly dressed in a clean uniform. See Employee Handbook for a complete description of the dress code for the front of the house.
ESSENTIAL FUNCTIONS
Physical Actions:
The Server will be required to engage in the following physical action for up to a eight- hour shift:
- 35% Standing
- 25% Walking
- 25% Carrying
- 5% Lifting
- 5% Reaching
- 5% Cleaning
The Server is required to deliver food and beverage to guests weighing up to twenty pounds. The Server will need to carry soiled plates and glassware weighing up to 10 pounds. The Server may need to retrieve supplies weighing up to 10 pounds from storage shelves. The Server may need to lift glass racks weighing up to thirty pounds.
Environmental Exposure:
The Server works in the climate controlled environment of the dining rooms, but will be required to walk in and out of the kitchen resulting in exposure to heat and humidity. The Server may be working on the patio and will be exposed to varying weather conditions. The Server works with cleaning chemicals.
The Server engages in extensive verbal interaction with guests and employees and is exposed to potentially frustrating situations. The Server must work well with limited supervision.
BENEFITS/PERKS
- Comprehensive Benefits Package (Medical/Dental/Vision/Life/LTD)
- 401(k) retirement plan
- Paid sick leave
- Employee Assistance Plan
- A dynamic and energetic work atmosphere
- Career development
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Original Roadhouse Grill takes great pride in being a Family-Owned and family friendly restaurant with an authentic Roadhouse style menu and a down home fun atmosphere. We're a casual American steakhouse serving hand cut steaks, fall off the bone barbecue ribs and freshly baked rolls. Our amazing staff and buckets of peanuts welcome the whole group in for a Fun, Casual and Tasty experience with our Roadhouse Family.
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