Server - MadTree Parks & Rec

Server - MadTree Parks & Rec (Blue Ash)

Want to be part of creating unforgettable moments in Cincinnati's newest gathering space? At MadTree Parks & Rec, our servers don't just take orders – they're experience makers who bring energy and personality to every guest interaction. If you love working as a team and have a talent for making people feel welcome, we want to meet you!

REPORTS TO: Front of House Manager, Parks & Rec

STATUS: Full-Time & Part-Time (Non-Exempt - Hourly)

COMPENSATION RANGE: $5.35 per hour, plus tips

POSITION SUMMARY: The Server creates warm and welcoming experiences that exceed guest expectations in our dynamic, self-seated environment. Working collaboratively across shared service areas, they ensure prompt, accurate service while maintaining strong communication with the team. They will be an avid MadTree ambassador who lives the behaviors – Connect, Grow, and Give a F*ck.

MADTREE EMPLOYEE BENEFITS & PERKS - MadTree offers employees the following perks and benefits:

• Discounted food, beverage, and merchandise
• Quarterly MadTree gift card allowance
• 401(k) retirement plan (with company match)
• Employee Assistance Program with access to professionals 24 hours a day, 7 days a week, to help employees and their dependents with personal / job-related concerns including:
• • emotional well-being
  • family and relationships
  • legal and financial
  • childcare
  • work and life transitions
  • 8 FREE, confidential in-person or video therapy sessions
  • UNLIMITED FREE text-based therapy services
• Paid Volunteer Time for part-time and full-time members
• Medical, dental, vision, life, and disability insurance for full-time team members
• Paid Time Off for full-time team members

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Monitor dining areas to greet and assist newly seated guests promptly.
• Take accurate food and beverage orders while providing menu guidance.
• Maintain detailed knowledge of food and beverage offerings, including allergens and dietary restrictions.
• Deliver food and beverages efficiently across all service areas.
• Process payments and maintain accurate cash handling.
• Coordinate with other servers to ensure balanced coverage of all areas.
• Support team members during peak periods regardless of service zone.
• Monitor guest needs across all tables in service area.
• Maintain cleanliness standards through diligent pre-bussing, prompt clearing of dishes and glassware, meticulous surface cleaning, and consistent floor maintenance.
• Execute opening and closing duties as assigned.
• Support special events and private functions as needed.
• Communicate effectively with kitchen and bar staff.
• Maintain knowledge of daily features and menu changes.
• Follow all food safety and alcohol service guidelines.
• Participate in training and knowledge development programs.
• Be ready and willing to help with other job-related duties and service tasks as needed.
• Spend up to 8 hours per year volunteering (paid) for MadTree Impact initiatives with excitement, encouraging your teammates to do the same.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform essential duties, accountabilities, and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age or older.

• High School Diploma or GED
• 2+ years high-volume restaurant experience preferred
• Open availability including nights, weekends, and holidays
• Reliable transportation and excellent attendance record

SKILLS & ABILITIES:

• Guest Experience Creator: Delivers memorable service while managing multiple tables efficiently
• Team Player: Excels in collaborative environment with shared service responsibilities
• Communication Expert: Maintains clear communication with guests and team members
• Operations Professional: Demonstrates strong organizational skills in fast-paced settings
• Product Knowledge: Maintains comprehensive understanding of menu offerings and allergens
• Problem Solver: Identifies and resolves guest concerns quickly while maintaining composure
• Systems Savvy: Demonstrates proficiency with POS systems and digital payments
• Safety Champion: Ensures adherence to food safety and alcohol service standards
• Financial Steward: Maintains accurate cash handling and follows established procedures

PHYSICAL REQUIREMENTS:

• Ability to regularly sit, stand, walk, stoop, kneel, crouch, crawl, and climb.
• Ability to frequently talk, hear, and smell.
• Ability to frequently lift and/or move up to 35 pounds.
• Ability to frequently reach with hands and arms. Use hands to handle or feel objects, tools, or controls.
• Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The work environment is usually that of a bar, restaurant, and kitchen.
• The work environment is both indoor and outdoor with varying temperatures.
• The employee occasionally works with hazardous materials.
• The employee frequently works on wet floors and with wet equipment.