Service Clerk (Part-time)

SERIVCE CLERK (part-time)

Reports to: Store Director

FLSA Status: Non-Exempt

SUMMARY

We are seeking a Service Clerk to assist customers and ensure a smooth shopping experience. In this role, you will handle various front-end responsibilities, including bagging groceries, retrieving carts and maintaining a clean store environment. You will play a key role in providing friendly and efficient service while supporting store operations. If you are customer-focused, enjoy working in a fast-paced environment, and have a positive attitude, we encourage you to apply!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Bag groceries
• Assist customers
• Retrieve shopping carts
• Maintain store cleanliness
• Stock and restock supplies
• Support cashiers
• Follow safety procedures
• Perform all other duties as assigned

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Strong customer service skills 
• Positive attitude
• Ability to communicate effectively
• Basic problem-solving skills
• Ability to handle customer inquiries professionally 
• Must adhere to store policies and procedures
• Ability to work in a fast-paced environment 

WORKING CONDITIONS

• Work is typically performed in normal grocery store conditions where temperatures may fluctuate towards the front-end
• Occasional outdoor work
• Must be available to work a flexible schedule including a variety of shifts, days, evenings, nights, and weekends including overtime, as needed

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be able to stand and walk for extended periods of time
• Frequently required to stoop, kneel, crouch, crawl, push and pull
• Must have visual and hearing acuity
• Consistently perform repetitive tasks
• Ability to use hands and fingers to reach, lift and carry up to 50 pounds or more
• Ability to speak to, hear, and understand others via phone and in person in English

Job Success Factors

Customer Service

• Create customer loyalty by delivering outstanding customer service, executing sales promotions, ensuring quality foods products are available to sell 

Honesty & Integrity

• Always maintain professional and ethical behaviors
• Create accurate records including Waste Logs
• Maintain confidentiality regarding private employee matters

Authenticity

• Express genuine care for the team, the customers, and the business

Maintain High Standards

• Always perform tasks to the highest standards

Positive attitude

• Take pride in executing job tasks and maintaining a clean, organized work area

Teamwork

• Maintain open communication with all co-workers
• Support team members and cooperate in providing excellent guest service

Accountability

• Listen openly to performance feedback and incorporate suggestions into work processes and attitude

Reliability

• Arrive punctual and ready to begin work assignments
• Deliver quality work product using resources and time allocated