Service Porter

Job Summary: Assists our service department in the smooth and safe operation of the department and provides an outstanding customer experience for our service patrons.  Our porters are the face of our service operation, creating seamless transitions from dropping off a vehicle to getting the customer back on the road again.

Benefits and Perks:

• Competitive, hourly rate


• Paid time off – begins accruing day one


• Employee discounts

Key Responsibilities and Duties:

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  Greet customers to the service department.  Assist customers with getting their vehicle to the right space- through the alignment check, and with locating their service advisor.
  


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  Protect the vehicle. Apply protective coverings (floor mats, seat covers, and steering wheel covers) to vehicle surfaces that may be contacted during service.  Tag all vehicles and keys.
  


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  Provide a ride. As assigned, provide a ride to customers dropping off their vehicles to the service department to their home or place of employment within a designated area.
  


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  Keep it clean. Maintain a safe workspace in service areas by helping keep the service lane clean (floors swept, garbage taken out, back of the shop swept) and organizing vehicles for easy access by the service team.
  


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  Open or close the service lane. Prepare the lane for service in the morning, and prepare vehicles for safe storage at night.
  


• Other duties, as assigned by the Service Manager, Service Advisors, or General Manager.

Qualifications and Skills:

1. Safe driving skills are a must-have; must have a current, valid driver’s license and be insurable to drive by our carrier.


2. Attention to detail – ability to notice when something is out of place and willing to take the initiative to correct it.


3. Friendliness – comes to work with a smile, ready to engage with customers and show a genuine interest in helping them receive the most efficient, best service for their vehicle.


4. Communication – takes direction effectively from the Porter team lead, service advisors and service technicians so that the correct vehicle gets where it needs to be without delay.

WMI is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.