Service Production Manager

Position Overview

The Service Production Manager is responsible for managing the daily flow of work through the service shop, dispatching repair orders, supporting technicians, and ensuring repairs are completed efficiently and to the highest standard.

This role works closely with the Service Manager, Advisors, and Technicians to optimize productivity, reduce delays, and improve overall shop performance.

Key Responsibilities

Dispatch & Workflow Management

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  Assign repair orders based on technician skill, availability, and efficiency

  
  


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  Monitor shop flow in real time and adjust to eliminate bottlenecks

  
  


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  Prioritize work to maximize throughput and reduce cycle time

  
  

Production & Performance

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  Drive technician productivity (hours per RO, efficiency, proficiency)

  
  


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  Balance workload across the team to ensure consistent output

  
  


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  Identify opportunities to increase billed hours and minimize idle time

  
  

Quality Control

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  Review completed work for accuracy and completeness

  
  


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  Perform spot quality checks before vehicle delivery

  
  


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  Ensure repairs meet Mazda standards and dealership expectations

  
  

Internal Ticket Management

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  Write and manage internal repair orders (recon, lot, inventory)

  
  


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  Coordinate with sales/used car departments on priorities and timing

  
  


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  Ensure internal work supports—not disrupts—customer production

  
  

Communication & Coordination

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  Act as the central point between advisors and technicians

  
  


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  Provide clear direction on repairs and expectations

  
  


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  Keep advisors informed on status and timelines

  
  

Process Improvement

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  Identify workflow inefficiencies and implement solutions

  
  


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  Support technician development and accountability

  
  


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  Maintain an organized, high-performing shop environment

  
  

Qualifications

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  Experience in an automotive service department (dispatcher, foreman, shop manager, or senior technician)

  
  


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  Strong understanding of repair processes and technician capabilities

  
  


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  Proven ability to improve shop productivity and workflow

  
  


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  Strong communication, organization, and decision-making skills

  
  


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  Ability to operate effectively in a fast-paced, high-volume environment

  
  


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  Reynolds & Reynolds, Xtime, or similar system experience preferred

  
  

What We’re Looking For

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  A hands-on leader who thrives on accountability and results

  
  


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  Someone who can drive production without sacrificing quality

  
  


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  A team-first mindset that supports both technicians and advisors

  
  


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  Detail-oriented with strong ownership mentality

  
  


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  Focused on delivering a seamless customer experience through operational excellence

  
  

Why Join Safford Mazda Fairfax

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  New Mazda Retail Evolution facility with advanced shop capacity

  
  


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  High-volume environment with strong earning potential

  
  


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  Performance-driven culture with supportive leadership

  
  


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  Opportunity to directly impact shop efficiency and profitability

  
  

Compensation

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  Competitive salary + performance-based incentives

  
  


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  Full benefits package (health, dental, vision, 401k, PTO)