Shift Lead

Position Responsibilities

Provides customer service leadership/direction, in conjunction with the Management, for entire store and team of

employees working in that location

•  Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service 
•  Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the Management. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction 
• Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement 
•  Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards  
•  Promotes an environment focused on customer service, satisfaction and store cleanliness 
• Helps perform and supervise all minor maintenance tasks in order to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work orders
•  Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals 
•  Assists in implementing all merchandising, marketing and foodservice programs, which includes maintaining plan-o-gram integrity, appropriate sign placement and proper preparation and execution of foodservice products 
•  Ensures promotional signage and displays are properly updated per guidelines 
•  Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed • Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities 
•  Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees • Ensures that employees are properly trained to order merchandise and products 
•  Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion 
•  Completes other duties as assigned by Management 

Education Requirements:

• High School Diploma or GED 

Experience Requirements:

• Previous supervisory experience preferred 
• Retail experience a plus 

Skill Requirements:

• Basic Computer Skills 

• Excellent communication skills and the ability to research and resolve issues 

• Knowledge of retail business management practices 

• Knowledge of all types of store transactions and related programs 

• Knowledge of ways to handle customer and employee injuries, incidents and accidents 

• Ability to perform repeated bending, kneeling, twisting and overhead reaching 

• Ability to stand for an entire shift 

• Ability to frequently lift between 5 to 20 pounds 

• Ability to occasionally lift up to 50 pounds 

Additional Requirements:

• Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods