Shift Lead - Kilwins Midland Commons

Kilwins Columbus - Braodway Location (CM Ventures, Inc.)
Shift Leader

JOB SUMMARY
The
retail
store
shift leader
is required to regularly and customarily exercise discretion in
supervising
the overall operation of the store.
The
individual
must have a clear understanding of the operations.
A majority of
the
supervisor’s time will be
spent directing the workforce
to ensure an outstanding customer experience.

ESSENTIAL FUNCTIONS
1.
Demonstrates a calm demeanor during periods of high volume or unusual events and
manages smooth transitions thereafter to keep store operating
properly.
2.
Displays a “Customer Comes First” attitude by training and holding co-workers accountable for delivering
outstanding
customer service.
3.
Responsible for overall store atmosphere and appearance.
4.
Plans, identifies, communicates, and delegates appropriate responsibilities and practices to co-workers to ensure smooth flow of operations.
5.
Provides coaching and direction to co-workers to take action and to achieve operational goals.
6.
Trains and
re-trains staff whenever necessary and uses online training systems.
7.
Quality control.
8.
Banking/deposits.

ADDITIONAL RESPONSIBILITY
1.
Greets and interacts with customers
2.
Answers customer questions and makes sales suggestions
3.
Has working knowledge of
product offerings
4.
Makes product following Kilwins-approved recipes
5.
Follows proper regulations for food handling
6.
Assists with restocking and setting up displays
7.
Operates Point of Sale (POS) system
8.
General cleaning; dust, sweep, mop, and wash
windows, empty garbage
9.
Packs boxes and baskets.
10.
Answers the
phone and takes phone orders.

KNOWLEDGE, SKILLS AND ABILITY
1.
Ability to operate POS system
and count back change
2.
Must be customer service oriented with
a good personality and manners.
3.
Ability to work well with others and follow as well as give directions.
4.
Must be a role model with good work ethics.
5.
Ability to work when needed, which includes covering for “no show” employees.
6.
Must read and speak English
and
have good communication skills.7.
Ability to
supervise
store operations independently
8.
Ability to supervise
effectively in a fast-paced environment
9.
Ability to
supervise
multiple situations simultaneously
10.
Ability to
supervise
resources to ensure that established service levels are achieved at all times.
11.
Knowledge
of customer service techniques
12.
Knowledge of supervisory practices and procedures
13.
Organization and planning skills
14.
Strong problem-solving skills
15.
Ability to communicate
clearly and concisely
16.
Ability
to plan and prioritize workload

EDUCATION AND EXPERIENCE
1.
Previous sales and supervisory
experience helpful, but not necessary.
2.
High School diploma or equivalent.
3.
Previous food preparation experience helpful, but not necessary.

PHYSICAL REQUIRMENTS
1.
Must be able to lift
50 pounds.
2.
Must be able to stand for long periods of time in retail store environment.