Shift Lead - Seattle

Edgeworks Climbing

MISSION:

To be the innovative leader of indoor climbing, outdoor adventure, and fitness for the active community.

VISION:

To provide exceptional customer experiences focused on climbing and fitness that challenge and inspire an active lifestyle.

CORE VALUES:

Community

A welcoming group of climbing enthusiasts, adventure seekers, and friends connecting through our shared interests in climbing, fitness and fun.

Professionalism

A focus on excellence; from staff training, accreditation, and program development to facility offerings, partnerships, and everything in between; going above and beyond to deliver quality experiences and knowledgeable staff.

Integrity

A commitment to do what we say and stay true to our word, ourselves, our goals, and our community.

Adventure

Our motivation for all things; providing the inspiration, the instruction, the venue, and the excitement to help everyone achieve their goals - inside the gym and outside.

Location: Edgeworks Climbing - Seattle

Position: Shift Lead

General Summary:

The Shift Lead is responsible for front desk operations during their shift, serving as an expert and example in front desk policies and operations ensuring a high level of customer service.  The Shift Lead is an advocate between part-time staff and gym management; the Shift Lead proactively leads and trains other staff in collaboration with the Assistant Manager, Gym Operations Manager, and other Shift Leads.

Core Functions:

• Lead front desk operations, including opening and closing duties.


• Collaborate with Assistant Manager, Gym Operations Manager, and other Shift Leads to facilitate a high standard of operations, communication and training of front desk responsibilities.


• Be an expert on company processes, products, software, and customer experience.


• Maintain positive relationships between customers and the gym through effective communication and outreach.

Principal Activities:

FRONT DESK MANAGEMENT:

• Perform front desk duties, serving as customer service role model and mentor to other staff.


• Promote sales of all Edgeworks products and services.


• Delegate tasks and lead staff.


• Consult and communicate policy changes, offerings, and front desk processes.


• Execute tasks as assigned.

PROGRAM SUPERVISION:

• Ensure that Edgeworks Program Instructors are on task and giving 100% attention to students (and parents when needed). 


• Interact and develop rapport with program participants and parents, and sell programs/memberships.

FACILITY MAINTENANCE:

• Oversee physical condition of the gym (cleanliness, maintenance of professional appearance, supplies).

RETAIL SALES:

• Ensure retail area is stocked, clean and presentable to customers. 


• Collaborate with Edgeworks retail buyer and retail coordinator to ensure consistent and high-quality display of all available products and retail training of staff.

CULTURE AND COMMUNITY:

The Shift Lead is at the forefront of the culture and community of Edgeworks Climbing and must:

• Maintain a crucial role in the welcoming and exciting culture and community at Edgeworks Climbing.


• Lead staff in supporting a progressive culture and community.

OTHER DUTIES:

• Review/Approve membership forms and change requests.


• Contribute actively to team efforts and goals as needed.

Qualifications:

• Passion for developing positive relationships with staff and members


• Incredible customer service skills required


• Organizational and sales skills


• Attention to detail


• Ability to work calmly and multi-task in a fast-paced environment


• Creative problem-solving skills


• Outgoing and friendly personality.

Employment Status, Compensation and Benefits:     

• Part-time Hourly (Hours may include working events, weekends, projects and/or working before/after regular hours)


• Edgeworks Membership and Discounts


• (6.5) Days Sick Leave, accrued each pay period on an annual basis


• 401(k) Retirement Plan
  


• Industry Benefits/Perks