Summary/Objective
The Shift Supervisor (SS) provides alert, awake coverage and is directly responsible for the day-to-day operations of the shelter, including providing general supervision and direction to Program Assistants, volunteers and residents. Provides immediate response to resident situations. The SS works closely with residents, case managers, and other essential shelter staff to ensure that residents' needs are met with dignity and care, empowering them to transition toward stability and self- sufficiency.
This role also entails monitoring the Program Assistants’ performance, providing training and coaching, and ensuring all shelter policies and compliance regulations are strictly followed, as well as reporting any concerns to shelter management. Additionally, the Shift Supervisor oversees documenting all operational issues and successes during their shift, handling resident complaints, and maintaining a high level of service quality.
Essential Functions
- Assign duties to employees and oversee their progress
- Train and integrate new workers
- Provide guidance and feedback to employees when needed
- Ensure shelter rules and regulations are followed
- Handle resident and employee complaints
- Resolve conflicts between residents and employees
- Offers direction and guidance to Program Assistants regarding conflict resolution strategies and crisis intervention as needed during work shift
- Ensures the safety and security of residents, volunteers, visitors and staff by communicating resident expectations and conducting internal and external perimeter checks during shift
- Monitors and documents nightly attendance and unexcused absences and provides documentation to the Intake & Discharge Coordinator, case management, and shelter management
- Complete partial or full intakes for after-hours intakes or in the absence of the Intake & Discharge Coordinator
Other Functions
- Communicates with case management and shelter management any crisis situations, behavior concerns or issues observed during the shift
- In the absence of the Manager or Assistant Manager, makes decisions regarding operations and resident conduct utilizing CAN policies and procedures
- Stay awake and alert during their duty hours
- Attends special events held by CAN
- Attends training as assigned and scheduled
- Attend scheduled staff and leadership meetings, and as necessary represent CAN in, external meetings and events
- Other duties as assigned, within the scope of the position
Knowledge/Skills
- Understands and embraces the mission of the CAN
- Demonstrates leadership skills
- Effective crisis intervention skills
- Knowledge of mental health/substance abuse/behavioral issues
- Ability to connect with residents and maintain respect and professional boundaries in all interactions
- Use of empowerment models and strength-based practices
- Knowledge of trauma informed care principles
- Maintains confidential information
- Effective conflict management and de-escalation skills
Qualifications
- High school Diploma or GED required
- 2 years’ experience working with, and sensitivity to the needs and concerns of, persons who are materially poor and/or homeless, with a focus on women and children/families
- Experience in crisis intervention, behavior management, and/or conflict resolution
- Ability to be comfortable working with people of all socioeconomic, religious, and ethnic backgrounds in a non-judgmental manner
- An understanding and respect for the confidentiality of guests
- Good organizational skills, including the ability to coordinate several projects simultaneously
- Must pass a criminal background check
- Must have a reliable source of transportation
AAP/EEO Statement
Community Assistance Network is an equal opportunity employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. CAN is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Helping People. Changing Lives. The Community Assistance Network, Inc. (CAN)'s mission is to work in partnership with the community to develop, operate, and support programs that reduce vulnerability and promote personal growth, dignity, stability, and self-sufficiency among people in Baltimore County experiencing economic challenges. We’re just completing a community needs assessment and strategic plan and we’re opening our new Client Choice Pantry and renovated offices. We’re looking for an energetic and passionate fundraising professional to join our team and help us get to the next level!!
At CAN, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k employer matching, and access to our employee assistance program and other discounts.
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