Shift Supervisor

Job Title: Shift Supervisor  

Department: Retail 

FLSA Status: Non-Exempt 

Employment type: Full Time

Reports to: Management   

Section 1 – Overview: 

Responsibilities of a Shift Supervisor at Bull Moose include providing exceptional customer service, operating as the Manager on Duty in the absence of the Store Manager (SM) and Assistant Store Manager (ASM), performing operational and transactional functions, handling customer service issues, issuing approvals for transactions as well as opening and closing the store.

Section 2 – Essential Functions: 

• Supporting the business strategy and adjusting to effectively reach goals
• Driving revenue by proactively managing the client experience while effectively performing Manager On Duty responsibilities – Assuming the MOD role when Store Manager and Assistant Manager are not on the salesfloor
• Utilizing tools to ensure a customer-focused team environment
• Anticipating customer needs while communicating store metrics and individual performance to motivate teammates
• Make effective merchandising decisions 
• Leveraging tools, assessing, and taking action to drive operational excellence through Standard Operating Procedures (SOP’s)
• Ensure optimal coverage and productivity in all areas of the store 
• Complete daily tasks to ensure store runs smoothly and meets all Bull Moose standards and guidelines
• Reports to work as scheduled; remains flexible to the needs of the business
• Coaching teammates “in the moment” on customer interactions and performance to maximize productivity and capture client opportunities
• Provide guidance to teammates to help develop and sharpen skills  
• Provide feedback to upper-level management 
• Possessing keys to the store, performing opening, and closing procedures in the absence of management (e.g., opening/closing registers, bank deposits, filling in, cleaning, retrieves/send email, accept/receive shipment)
• Assuming privileges for register functions requiring approval

Section 3 – Knowledge, Skills, Abilities (KSAs): 

• Decision-making abilities and problem-solving skills
• Ability to maintain composure under pressure
• Ensures that the customer remains the top priority while balancing required tasks and overall store operations
• Ability to organize, delegate, prioritize assignments, and meet deadlines
• Knowledge of visual standards and techniques, and ability to implement and maintain with Bull Moose guidelines
• Ability to handle cash and provide change without error. 
• Ability to prepare nightly deposit as necessary. 
• Communicates effectively with customers, members of management, vendors, and teammates
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts
• Proven ability to motivate and influence others through personal actions and examples

Section 4 – Universal Values: 

• Be Welcoming – with a sincere want to be open, approachable, and friendly, we welcome all people
• Be Respectful – with genuine kindness, we act in a way that recognizes the human dignity of others
• Be Kind – with honest empathy, we interact with others in a truthful and understanding way
• Be Accepting – with a willing spirit and open mind, we trust, learn, and grow through the value of others
• Listen to Learn – with positive intent, we communicate in a way that allows others to be heard
• Act with Courage – with a passion for what is right, we engage our surroundings using behaviors 1 thru 5, calling folks in, not out, and holding each other accountable in meaningful and respectful ways

Section 5 – Education and Experience: 

• High school or equivalent (Preferred)
• Part-time or full-time managerial experience (Preferred)
• Minimum six months Team Member experience with Bull Moose or equivalent experience with another retailer in a position of Retail Associate or higher

Section 6 – Physical Requirements:  

• Perform frequent to continuous repetitive grasping, reaching and hand/arm motions while standing most or all of the shift.
• Continuous fine finger motions such as pinching, grasping when handling money and stickering product.
• Bending and lifting products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
• Push or pull up to 25 pounds on occasion.
• Climbing ladders on occasion. 
• Maneuvering around sales floor, stockroom, and behind counters with limited space