SPA Client Coordinator

NIMA Client Coordinator:

The Client Coordinator is the first and last impression for every client who visits our practice. This role is responsible for delivering a warm, welcoming, and professional experience while managing appointment scheduling, membership education, retail sales support, and front desk operations. The ideal candidate is detail-oriented, proactive, and passionate about creating a seamless, elevated client journey. This is the perfect position for you if you thrive on exceeding goals, excel in a role that demands self-motivation and feel fulfilled by helping your clients improve themselves! Please apply if you feel that you have the talent it takes to present NIMA professionally and provide our clients with an exceptional experience. 

Key Responsibilities

Client Experience & Front Desk Duties

• Greet clients with warmth and professionalism, ensuring a five-star first impression


• Manage check-in/check-out process with accuracy and efficiency


• Answer phones and respond to client inquiries via podium, phone, and in-person


• Educate clients on service offerings, promotions, and memberships


• Ensure the front desk, beauty bar, and lobby areas are clean, stocked, and welcoming

Scheduling & Coordination

• Book appointments based on client preferences


• Confirm appointments, follow up on late arrivals/no-shows, and manage waitlists


• Assist in coordinating consultations and follow-up treatments

Sales Support & Product Education

• Guide clients to the Beauty Bar to recommend appropriate home care products


• Support monthly product and service promotions by communicating benefits clearly


• Promote and enroll clients in membership programs and track performance

Team Collaboration & Operations

• Maintain accurate documentation of client accounts and membership status


• Communicate effectively with staff/students/clients to ensure smooth operations


• Participate in ongoing training and team meetings


• Support clinic goals and contribute to daily, monthly, and quarterly performance targets

Who You Are:

Personality is Everything

• You're outgoing, bubbly, friendly, and people-focused


• You create genuine connections and make clients feel seen, heard, and valued

Driven & Accountable

• You take pride in hitting and exceeding goals


• You are energized by a performance-based environment with clear metrics and monthly targets


• You thrive when you're being challenged and recognize that success comes from hustle

Passionate About Aesthetics

• You believe in the power of self-care and love helping people feel confident


• You're enthusiastic about skincare and aesthetic treatments, and it shows!

Detail-Oriented & Organized

• You follow protocols with precision and never let the little things slip


• You’re structured, on time, and take pride in keeping things running smoothly

Flexible & Growth-Minded

• You embrace change and variety


• You’re ready to wear multiple hats, pivot when needed, and support the team wherever you're most needed


• You love learning and want to grow with a company that’s scaling fast

Preferred Qualifications:

• 1+ year of customer service, front desk, or aesthetics experience


• Familiarity with booking/scheduling software (Zenoti experience is a plus)


• Strong communication, sales, and time-management skills

Requirements:

• Medical Spa/ Day Spa experience
  


• Sales experience
  


• Aesthetic license 

Compensation:

• Hourly $16-$21 including commission
  


• Commission is based on overall spa sales (services, etc.)
  


• Free or discounted products and services (FREE Botox!)


• Alternating Fridays & Saturdays required