Spa Coordinator - Part Time (Planet Hollywood LV)

Responsible for maintaining the reception, spa facilities and retail areas while providing a positive and friendly attitude. Assist with scheduling, answering phones, spa attending, check-in and out of appointments while participating in genuine interactions that provide the highest level of guest service. 

• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members. 
• Initiate and engage in conversations in a professional and friendly manner. 
• The ability to work in a fast paced and multi-task-oriented environment while being able to work reception and spa host interchangeably in one shift. 
• Be able to schedule appointments in a timely manner with accuracy both in person and over the phone. 
• Demonstrate computer knowledge with proficiency in Microsoft Office programs including but not limited to Excel, Word, and Outlook. 
• Handles the computer booking system and all cash handling procedures with accuracy and ease. 
• Answer phones promptly and in a friendly way. 
• Work well under pressure and ability to assist multiple guests at a time. 
• Knowledge of all spa treatments, salon services, and retail items with the intent to suggest/sell service offerings to best tailor the client’s needs. 
• The ability to suggest, sell, and provide detailed descriptions of spa services and retail items. 
• Maintain par levels and stock items in the reception area and back spa when needed 
• Ability to perform other tasks assigned by the Manager or Supervisor. 

• Must be 18 years of age or older 
• High school diploma or equivalent. 
• 1-2 years reception desk/salon or spa experience and/or customer service experience preferred. 
• Ability to work in a fast-paced environment while maintaining enthusiasm and excellent customer service skills. 
• Ability to multi-task 
• Must be detail-oriented, friendly, outgoing, and have excellent communication skills. 
• Must be able to work well with others and as a team. 
• Nevada Food Handler’s Card (Health Card)

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Able to stand for a long period of time (up to an average 8–9-hour shift). 
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment