Special Police Officer 5

ABOUT HOLBROCK ESTATES SUPPORTIVE HOUSING PROGRAMS:
HolBrock Estates Supportive Housing Programs provide long-term, service-enriched housing for individuals with mental health diagnoses, disabilities, and other complex life challenges. Our mission is to support housing stability, personal empowerment, and safety in a structured, trauma-informed environment.

As part of this commitment, HolBrock Estates maintains a dedicated Special Police Department responsible for ensuring the safety and security of our residents, staff, and facilities across multiple licensed sites.

POSITION TITLE: Special Police Officer 

ALTERNATE TITLE(S): Security Officer, Safety & Compliance Officer

COMPANY: HolBrock Estates Supportive Housing Programs

DIVISION: Operations

DEPARTMENT: Special Police Operations

UNIT: Facility-Based Patrols & Safety Oversight

ACCOUNTABLE TO: Special Police Officer Chief (or CEO in their absence)

ACCOUNTABLE FOR: Maintaining a secure and orderly environment for clients, staff, and visitors by patrolling designated properties, preventing and responding to incidents, and enforcing facility policies in accordance with Maryland law and organization standards

ANTICIPATED TRAVEL: Yes – multiple properties throughout Maryland

CLASSIFICATION: W-2 (Non-exempt, hourly)

COMPENSATION: $20.00/hour

BENEFITS PACKAGE: Yes 

SCHEDULE:

Night Shift Patrol Coverage

• Total Authorized Team Hours: 56 hours/week (combined for all 4 SPOs)


• Shift Window: 11:00 PM – 8:00 AM (1 unpaid hour per shift)


• Schedule Type: Flexible, as assigned by the SPO Chief


• Coverage Expectations: 
  
  
  
  • Patrol each office location at least once per night shift:
    
    
    
    • 3310 Eastern Avenue
    
    
    • 1119 E Monument Street
    
    
    • 301 S Conkling Street
    
    
    
    
  
  
  • Patrol each residential location at least twice per night shift:
    
    
    
    • 112 S Mount Street
    
    
    • 248 N Fulton Avenue
    
    
    • 819 N Fremont Avenue
    
    
    • 1006 E North Avenue
    
    
    • 1649 Darley Avenue
    
    
    • 3415 Holmes Avenue
    
    
    • 2140 Druid Hill Avenue
    
    
    • 1114 E 20th Street
    
    
    • 1116 E 20th Street
    
    
    • 1723 Gwynns Falls Parkway
    
    
    • 1425 Ensor Street
    
    
    • 1711 Ensor Street
    
    
    • 1822 N Pulaski Street
    
    
    • 809 N Rose Street
    
    
    • 3021 Garrison Boulevard
    
    
    • 1620 Druid Hill Avenue
    
    
    • 1638 Ruxton Avenue
    
    
    
    
  
  
  
  


• Duties:
  
  
  
  • Respond promptly to any overnight disturbances, incidents, or emergencies
  
  
  • Complete full documentation for each shift
  
  
  
  

• Reporting Method:
  
  
  
  • Entered in Redline Software
  
  
  • Or emailed to [email protected] by 9:00 AM daily
  
  
  
  

Day Shift Patrol Coverage

• Total Authorized Team Hours: 40 hours/week (combined for all 4 SPOs)


• Shift Window: 10:00 AM – 10:00 PM (Flexible 8-hour shifts)


• Schedule Type: Flexible, as assigned by the SPO Chief


• Coverage Expectations:
  
  
  
  • Patrol each residential location at least once per day
  
  
  • Provide SPO intervention and event support at:
    
    
    
    • 3310 Eastern Avenue
    
    
    • 1119 E Monument Street
    
    
    • 301 S Conkling Street
    
    
    
    
  
  
  
  

• Duties:
  
  
  
  • Respond to daytime disturbances or support needs
  
  
  • Complete full documentation for each shift
  
  
  
  

• Reporting Method:
  
  
  
  • Entered in Redline Software
  
  
  • Or emailed to [email protected] by end of shift
  
  
  
  

SUMMARY OF POSITION RESPONSIBILITIES:SCHEDULED DUTIES AND RESPONSIBILITIES

• Patrol facilities, grounds, and common areas regularly


• Deter and monitor for unauthorized activity or safety hazards


• Maintain visibility and professionalism at all times


• Complete detailed daily activity and patrol logs

Emergency & Incident Response

• Respond to on-site crises or emergencies with calm and control


• Apply de-escalation and trauma-informed approaches as appropriate


• Request support from EMS, clinical teams, or law enforcement when needed


• Complete incident reports accurately and in a timely manner

Facility Oversight & Support

• Monitor entrances and exits; enforce visitor protocols


• Support enforcement of rules on curfews, contraband, loitering, etc.


• Assist staff during behavioral episodes or high-risk procedures


• Escort residents, visitors, or staff during sensitive moments or transitions
  

Compliance & Communication

• Maintain compliance with Maryland State Police regulations


• Ensure Special Police Commission and CPR/First Aid certifications remain current


• Report regularly to site supervisors and the Special Police Officer Chief


• Participate in staff briefings, meetings, and required trainings

UNSCHEDULED DUTIES AND RESPONSIBILITIES

• Provide emergency shift coverage during call-outs or critical incidents


• Assist during community events, inspections, or drills


• Collaborate with external first responders during investigations


• Participate in safety or compliance-related audits and accreditation visits


• Contribute to crisis debriefings and program safety reviews

The Safety Officer will be responsible for maintaining the facility or organizational Safety Binder that contains all safety policies, a grid of scheduled and required safety activities, all forms for conducting and documenting safety activities, and completed documentation of all safety activities that include recommended areas of improvement and the date and details regarding the improvements completed.

The Safety Officer will be responsible for obtaining and facilitating an annual external inspection, obtaining a copy of the inspection report along with the criteria used for the inspection (if not included on the inspection report), clarifying with the inspector all recommendations for improvement made on the report, placing a copy in the clinic safety binder, making a copy of the report for presentation, and reporting the results to the appropriate team, committee, and/or manager.

The Safety Officer is responsible for completing a quarterly self-inspection and required documentation and submitting/presenting the reports to the appropriate team, committee, and/or manager.

All self-inspection reports and correction activities will be reviewed by the appropriate team, committee, and/or manager, and noted in meeting documentation. The Safety Officer will report the results of the self-inspections, follow-up activities, and their recommendations for improvements to the appropriate team, committee, and/or manager to ensure the organization utilizes the information to increase the level of safety throughout its operations.

The Safety Officer will maintain a record of all inspection documentation and reports, including recommendations and corrections made, and all meeting minutes that correspond with the specific inspection and resulting improvement activities.

Emergency Preparedness Responsibilities

The Safety Officer will be responsible for the following emergency preparedness activities:

• Conducting and/or coordinating all required emergency drills.
  


• Conducting drills in a manner and with the necessary precautions to not unduly disturb persons served or the ongoing provision of services.
  


• Completing the appropriate Emergency Drill Reporting Form.
  


• Educating and informing staff members following drills as to response patterns and improvements in responses.
  


• Reporting the results of emergency drills and providing a copy of each report to the appropriate team, committee, and/or manager.
  


• Utilizing management team recommendations and decisions, based on drill reports, to improve safety at the clinics.
  


• Maintaining a record of all drills at each site in the Safety Binder.
  
  

Training and Education Responsibilities

The Safety Officer will provide and/or coordinate initial and ongoing health and safety training for all employees. Within this role, cooperation with the organization’s Human Resources Department and/or Training Designee will support the development of training materials, protocols, and documentation of completed safety orientation or ongoing safety training.

The Safety Officer will receive training, supported by Freedom Healthcare, LLC and Lighthouse Behavioral Health Center, LLC, based on the assessed safety needs of the organization and the educational needs of the individual responsible for organizational safety.

PHYSICAL DEMANDS

• Extended periods of walking or standing


• Occasional physical restraint, lifting, or redirection during emergencies


• Work in varied indoor/outdoor conditions and weather

WORKING CONDITIONS

• Operates within residential and clinical care environments


• May involve high-stress situations involving behavioral health crises


• Requires calm, professional demeanor and sound judgment at all times

COMPETENCIES AND SKILLS

• Familiarity with Maryland Special Police authority and procedures


• Strong written communication and incident documentation ability


• Experience in emergency response, crisis de-escalation, and behavioral support


• Training in trauma-informed practices (CPI, TCI, or similar)


• Ability to work cooperatively with clinical and operational teams


• Knowledge of HIPAA, COMAR, and client rights in behavioral health settings

EDUCATION / TRAINING / QUALIFICATIONS

• Valid Maryland Special Police Officer Commission (active and in good standing)


• High school diploma or GED (required)


• CPR/First Aid Certification (or ability to obtain within 30 days of hire)


• At least 1 year of experience in law enforcement, security, or behavioral health settings


• Prior experience in housing, shelter, or mental health programs preferred