Standard Model Compliance Specialist

JOB DESCRIPTION

Standard Model Compliance Specialist

Empowered Services is currently in search of candidates who exhibit a strong focus on people, accountability, and responsibility. We seek individuals who possess the ability to perform their duties with unwavering professionalism and dedication. Our ideal candidates should be able to effectively navigate various situations with tact and diplomacy while exhibiting a commitment to excellence. If you are interested in a role that allows you to make meaningful contributions and provides ample growth opportunities, we encourage you to apply.

The Standard Model Compliance Specialist has a crucial role in supporting individuals with intellectual and developmental disabilities in our community. They work closely with our customers, providers (DSPs), and county or brokerage-based case workers to ensure that everyone involved is treated with care and respect. The Standard Model Compliance Specialist serves as the front-line support to help ensure that customers and providers receive the assistance they need and that they feel like they are part of a family.  Additionally, they will also train the County Coordinators and help guide them to deliver compliant Standard Model reports to the county/brokerages. 

Specific Responsibilities: 

• Establish and continually improve the Standard Rate Model, including processes, procedures, and training.


• Answer incoming calls 


• Reply to any emails, text messages, and voicemails daily, 1 business day.


• Document any interactions between the customer and provider in the support notes


• Help provide solutions if conflict arises with providers and customers


• Create Quarterly Reports, Action Plans documents, and Protocols for Standard Model


• Maintain customer and provider demographic profiles for accuracy


• Be a resource to County Coordinators


• Train County Coordinators


• Manage Relias (training platform)


• Maintain all County Coordinator Processes and Spreadsheets


• Oversight, guide, and support County Coordinators with the following 


• Oversee our Background Check system

Qualifications: 

• Heart for people and meet our core values: integrity, empathy, synergy, community, advocacy, and legacy


• Proficient with Google and Windows platforms (including Gmail, Drive, Calendar, Sheets, Docs, Excel, and Word) 


• Must have integrity and an eagerness to grow 


• Knowledge of the I/DD community 


• Have experience in Leadership or Managing a Team


• Bilingual (Spanish/English) is preferred but not required  


• Attention to detail 


• Be cleared through a federal background check 


• Must be at least 18 years old with a high school diploma/GED

Expectations: 

Candidates must be able to: 

• Communicate professionally and genuinely with customers, co-workers, providers, and visitors. 
  
  
  
  • Skilled in written and verbal communication 
  
  
  • Identify, solve, and respond to critical situations  
  
  
  • Collect customer and provider feedback 
  
  
  
  


• Be a team player and work with people of different ages and skill levels.


• Prioritize while remaining flexible and adaptable. 


• Handle high-volume work with professionalism. 


• Demonstrate empathy and understanding of our customers, families, and provider needs. 


• Accept guidance, supervision, and coaching. 


• Meet company and departmental deadlines

Empowered Services Core Values:

Integrity, Empathy, Synergy, Community, Advocacy, and Legacy

Compensation and Schedule: 

• Hourly Rate: $27.00+ 


• Monday-Friday: 8:30 AM - 5:00 PM 


• Part-time leading into Full-Time

Benefits: 

• Medical Insurance (once Full Time)


• Dental & Vision 


• PTO  


• Performance Bonus


• 401K (Matching up to 3%) (once Full Time)