Store Associate - Part-time 20-25 hours per week

Store Associate Description PAY RATE LEVEL: One (1) $17.00 - $19.50 per hour REPORTS TO: Store Manager (Portola) or Front End Manager (Quincy) SUPPORTS: Front End, Produce, Wellness and Grocery Departments Purpose The Store Associate performs cashiering, stocking, and other store maintenance tasks with accuracy and efficiency while providing customers and co-workers with friendly and helpful service. Essential Job Duties CUSTOMER SERVICE RESPONSIBILITIES • Provide exceptional customer service as identified in Feather River Food Cooperative Service Standards • Take the initiative to improve knowledge of Feather River Food Cooperatives product line and demonstrate the ability to answer or research customer questions. • Promptly respond to customer inquiries, comments, and complaints in a professional manner, with manager assistance when needed. • Alert the person in charge of issues affecting product quality, service or equipment malfunctions. • Perform other duties as assigned by management. CASHIERING RESPONSIBILITIES • Maintain knowledge of all front end and POS/register procedures. • Operate cash registers/POS with accuracy and proficiency. • Understand the elements of Co-op membership sufficiently to educate customers and process membership transactions. • Help to maintain the cleanliness of equipment, surfaces, floors, etc. • Understand and follow the procedures for processing special orders. GROCERY RECEIVING & STOCKING • Receive product according to guidelines ensuring that all invoices are coded accurately to allow for proper tracking and payment processing as needed.