Studio Concierge

Job Title: Studio Concierge

Location: Body Fit Training (BFT) The Grove
Job Type: Part-Time
Compensation: $15/hour

About BFT The Grove

Body Fit Training (BFT) The Grove is a community-driven, science-backed group fitness studio focused on helping members feel stronger, more confident, and supported at every stage of their fitness journey. We pride ourselves on delivering a premium, welcoming experience the moment someone walks through our doors.

Role Overview

The Studio Concierge is the first and last point of contact for members and guests. This role is centered on hospitality, connection, and creating an exceptional studio experience — not sales. The ideal candidate is warm, personable, detail-oriented, and genuinely enjoys connecting with people.

While this role does not include direct sales responsibilities, the Studio Concierge plays a key role in building relationships and seamlessly passing interested prospects to the Studio Manager and/or Head Coach for next steps.

Key Responsibilities

Guest Experience & Hospitality

• Greet all members and guests with warmth, enthusiasm, and professionalism

• Create a welcoming, inclusive, and high-energy studio environment

• Ensure every guest feels seen, supported, and excited to be at BFT

• Check in with members after class to ensure they had a fantastic experience

Prospect Support (Non-Sales)

• Engage in genuine, friendly conversations with prospective members

• Conduct studio tours for first-time visitors and guests

• Introduce prospects to coaches and studio leadership

• Effectively “volley” interested prospects to the Studio Manager and/or Head Coach

Studio Operations & Presentation

• Set up and assist with heart rate monitors

• Maintain studio cleanliness and organization

• Wash, fold, and restock towels throughout shifts

• Ensure lobby, workout space, and common areas are clean, inviting, and well-stocked

Team Collaboration

• Communicate guest feedback and observations to coaches and management

• Support coaches during busy class times as needed

• Uphold BFT brand standards and studio culture at all times

Qualifications

• Friendly, outgoing, and approachable personality

• Strong communication and interpersonal skills

• Ability to multitask and stay organized in a fast-paced environment

• Dependable, punctual, and professional

• Passion for fitness, wellness, or community is a plus (but not required)

• Must be able to work early mornings, evenings, and/or weekends

What We Offer

• Competitive hourly pay at $15/hour

• Flexible part-time schedule

• Fun, energetic, and supportive team environment

• Opportunity to be part of a growing fitness community

• Complimentary or discounted studio perks (if applicable)

Why You’ll Love This Role

If you love people, thrive in a community-focused environment, and take pride in creating memorable experiences — this role is for you. The Studio Concierge is essential to the heartbeat of BFT The Grove and plays a huge role in how members feel about our studio.