Summer Member & Guest Services Associate OAE

Description

SANDRA AND LEON LEVINE JCC

The Sandra and Leon Levine Jewish Community Center is a non-profit, social service agency founded upon Jewish ethics and values. The Center provides and initiates diversified social, educational, recreational and cultural programs within a Jewish setting. The JCC is a partner in serving the community, is affiliated with the JCC Association of North America and a beneficiary agency of the Jewish Federation of Greater Charlotte.

POSITION PURPOSE:

The Member & Guest Services Associate is responsible for welcoming members and guests upon entry to the Levine JCC Outdoor Aquatics Complex. The Member & Guest Services Associate must politely, but consistently, ensure all members who enter the LJCC Aquatics Complex are current in their membership status and meet all requirements for entry to the facility. The Member & Guest Services Associate will allow entry to members, guests, and pool rental customers (non-members) into the Outdoor Aquatics Complex, provide information about LJCC programs and services, and refer to the Membership Department those who express an interest in the LJCC facility.

Expectation is a summer/seasonal, part-time work schedule for 15-25 hours per week. Hours needed include weekdays, holidays, Saturdays and/or Sundays.

ESSENTIAL FUNCTIONS:

With Specificity the Member & Guest Services Checkpoint Associate will:

• Greet and assist members/customers upon entry into the Levine JCC in a professional, courteous and cheerful manner.
• Answer incoming telephone calls in a professional, courteous manner, and direct or transfer the customer to the appropriate person/agency.
• Comprehend and become proficient in basic functionality of our Customer Relationship Management System, Accrisoft Freedom, including, but not limited to, member check-in, commerce orders, and reservation management.
• Provide correct information to customers regarding facilities, hours, general services and membership opportunities offered at the Levine JCC in a proactive manner.
• Resolve conflicts in a professional manner and/or engage supervisor to assist with conflict resolution.
• Follow all established procedures and rules.
• Become fully versed and able to execute current LJCC security and emergency rules and regulations effectively. Serve as primary contact for emergency 911 calls at the Outdoor Aquatics Complex.
• Perform additional duties assigned by LJCC Management as needed.

Requirements

• Minimum of 1-5 years’ experience in customer service and/or administration in a community-based setting.
• Minimum 1-5 years of experience in CRM system use, knowledge, and operation.
• Demonstrate proficiency with computer software: including MS Word, Excel, and Outlook. Proficiency with Accrisoft Freedom system is preferred; however, training on this system will be provided as needed.
• Demonstrate effective written, verbal and interpersonal communication skills and customer-service orientation with specific strength in diplomacy and discretion strongly preferred.
• Demonstrate exceptional people and communication skills (in-person and on the telephone).
• Ability to manage multiple tasks and possess excellent organizational skills.
• Demonstrate ability to work effectively, both independently and as part of a team; display sound judgment and work well with all Customer Service Staff, LJCC departments and Shalom Park agencies.
• Ability to maintain a flexible work schedule, including early mornings, evenings, weekends, holidays and special events.
• Must have the ability to hear and understand incoming phone calls. Must have the ability to see in order to perform computer work. Must have the ability to be easily understood in person as well as on the phone. Must have the ability to perform duties associated with emergency procedures.

Knowledge, Skills and Abilities Requirements:

Demonstrate skills in customer care and service, and flexibility, excellent verbal and written communication skills, effective interpersonal skills necessary to work with all types of people.

Possess knowledge of or willingness to learn, Judaic culture and traditions including but not limited to Jewish holidays, rituals, and customs.

Possess the ability to articulate the influences of Judaic culture on our programs to members and staff. Be sensitive to cultural differences, demonstrate flexibility and enthusiasm in work style, create a positive and harmonious workplace, effectively manage time and responsibilities, and understand individual leadership styles and their influence on the well-being of the department staff.