SURVEILLANCE INVESTIGATOR I

Description

Job Description: As a Surveillance Investigator  at Frasco Investigative Services, you will be responsible for conducting insurance claims and private investigations, performing surveillance and activity checks, and developing actionable investigative plans. This role requires a commitment to professionalism, adherence to legal and ethical guidelines, and flexibility in work hours to meet investigative priorities. Your responsibilities will include but are not limited to:

Essential Job Functions:

• Represent the company professionally, maintaining high standards of communication and appearance
• Conduct insurance claims and private investigations efficiently and thoroughly
• Perform surveillance and activity checks, obtaining and documenting video footage and relevant information
• Develop investigative action plans or follow management-provided action plans
• Obtain video footage, review and document notes, including identification shots and subject activities
• Use legal investigative means to gather information and take appropriate investigative actions
• Prepare precise, comprehensive reports with timestamps and supporting evidence for legal use
• Upload investigative details, evidence, and media through a secure portal
• Utilize various surveillance equipment and technology to enhance investigative capabilities
• Maintain confidentiality and adhere to ethical and legal guidelines during all surveillance activities
• Adapt to changing circumstances and maintain flexibility in work hours to accommodate investigative priorities, including irregular shifts, nights, weekends, and holidays
• Attend and testify at hearings as required
• Train additional investigators, if necessary
• Other duties as assigned

Requirements

Competencies:

To excel in this role, you should possess the following competencies:

Analytical Thinking: Ability to analyze situations, gather pertinent information, and draw logical conclusions to aid in investigations.

Adaptability: Flexibility and willingness to adjust to changing circumstances, including irregular work hours and varying investigative priorities.

Problem-Solving: Capability to identify challenges, assess available information, and develop effective solutions during investigations.

Attention to Detail: Meticulousness in observing and recording accurate information during surveillance activities, ensuring high-quality reports and evidence collection.

Discretion and Integrity: Commitment to maintaining confidentiality, ethical conduct, and adherence to legal standards in all investigative activities.

Technical Proficiency: Ability to effectively use various surveillance equipment, technology, and software to enhance investigative capabilities and produce compelling evidence.

Communication Skills: Excellent spoken and written communication in English, and preferably Spanish, to interact effectively with team members and accurately convey findings in reports and testimonies.

Time Management: Capacity to prioritize tasks, meet deadlines, and manage time efficiently while conducting thorough and timely investigations.

Resilience: Ability to handle challenging conditions and situations, remaining focused and composed throughout extended surveillance operations.

Collaboration: Willingness to work within a team environment, sharing information, providing support, and contributing to collective success in investigative endeavors.

Requirements: Candidates for this position must meet the following requirements:

• Excellent spoken and written English communication skills; Spanish speaking a plus
• Proficiency in computer usage
• Ability to model behaviors reflecting Frasco's core values.
• Valid driver’s license with a good driving record
• Reliable vehicle which meets criteria for covert surveillance
• Minimum auto insurance in the amount of $100,000 each person/$300,000 each accident bodily injury/$50,000 property damage
• Digital camera, covert camera, Smartphone, computer or laptop, software for video upload with time/date stamp, good internet connection
• State PI licensing, if applicable

Preferred Skills/Experience:

While not required, the following skills and experience are preferred:

• Bi-lingual in Spanish and English
• Associate or Bachelor’s Degree in Criminal Justice or related field
• Military background
• Insurance experience
• Investigations experience

Physical Requirements: This position requires the ability to perform the following physical tasks:

• Ability to conduct surveillance both indoors and outdoors, which may involve walking, standing, or sitting for extended periods
• Proficient driving skills and the capability to operate a vehicle safely and effectively
• Ability to drive for extended periods, sometimes in varying weather and traffic conditions
• Capability to move swiftly and discreetly to observe subjects
• Strong visual observation skills and visual acuity to monitor subjects, surroundings, and capture relevant details during surveillance activities
• Ability to maintain focus and alertness to gather accurate and comprehensive visual information
• Proficiency in handling and operating surveillance equipment, including digital and covert cameras, to capture high-quality footage and evidence effectively.

Performance Standards: 

• Maintain a minimum standard of obtaining video footage is required at a rate of 45% for each activity and 5.00 minutes of video for every 8 hours worked
• Investigators should obtain covert video 25% of the amount of time our subject is in action inside a facility that is accessible to the general public. For example, if the subject is in a store for 100 minutes, the expectation is 25 minutes of covert video
• Lost subject rates will not exceed 8%
• Burned subject rates will not exceed 3%
• Updates/summaries will be competed on the same date the surveillance is performed
• Reports and video will be submitted on the same date as the final day of surveillance

ADA Requirements:

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you require any accommodations during the application process or while performing the job functions, please contact our HR department to discuss your needs and determine appropriate accommodations.

Frasco is an equal opportunity employer and values diversity in our workforce.