Switchboard Operator

Direct Supervisor: Central Services Manager

Job Summary:

A Switchboard Operator will:

· Receive all in-coming calls, take messages, provide information to callers, and forward messages to associates as appropriate, including first calls from families, hospitals, police, nursing homes and hospice units.

· Take the first calls and dispatch Transfer Team for both Bliley’s and Richmond Cremation from 6:00 pm – 9:00 pm and any other times as needed.

· Assist Printery as needed.

· Complete tasks assigned from Business Office or other Bliley’s team members.

The Switchboard Operator must have:

• At least two years previous experience answering a multi-line telephone, computer, and other office equipment.
• Excellent verbal and written skills, a pleasant personality, and an appropriate and professional appearance.
• Excellent data entry and computer skills
• Bilingual – ability to speak and write Spanish and English is a plus but not a requirement

Education:

High School Diploma or GED

Physical Requirements:

Regularly required to sit, stand, walk, reach, bend, lift, listen, talk and perform computer keyboarding. May need to transport items weighing up to 15 pounds.

Working Conditions: Working Conditions:

This is a less than 25-hours per week, varied schedule position will require availability for days, evenings, weekends and holidays as needed. Typical shifts are 7:00 am – 2:30 pm and 2:30 pm – 9:00 pm and other times as needed.

Salary and Benefits:

This part-time position is paid an hourly rate and is not exempt from overtime provisions of the Fair Labor Standards Act. Benefits are not provided to part-time associates.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills.