Tech Support - Part Time / Remote

ProctorFree is an on-demand, easy-to-use, and cost-effective online proctoring solution for higher education institutions and professional organizations. Our support team are responsible for providing test takers around the world with live chat, email, and remote access based assistance 24/7/365.

We are looking for team members who are inquisitive & resourceful; using internal team member resources, common troubleshooting techniques, and analytical skills to serve our users via email and live chat along with the ability to walk new users through the process of getting started with ProctorFree. Common required troubleshooting areas include aspects of hardware, software, and networking based technologies.

Our ideal candidate has worked in a technical troubleshooting capacity in their personal and professional experiences, and can commit to 16 - 24 hours per week of availability.

We are looking for individuals that must have weekday and weekend availability from 8am-4pm or 8pm-4am.

Candidates must reside in North Carolina or South Carolina.

The pay for this position starts at $10 an hour, paid bi-weekly, with a pay increases to $12 an hour after 90 days with a review of work completed.

Qualities

You care about test takers and their experience. Not only because their outstanding experience helps reduce test anxiety and means they'll do better on their tests, but also because you really love helping people and seeing them succeed. Secondly you’re happy to help a new user out, who is looking to get started. You will walk them through the process of how ProctorFree works and can help them use our services for the first time.

You’re a fantastic communicator and must be fluent in written English. The importance of communication, especially in a remote team, cannot be overstated. The default should be to over share progress, good things that are happening, customer concerns, and anything you see as an opportunity to improve our company and your team.

• Must reside in North Carolina or South Carolina.
• Must have weekday and weekend availability from 8am-4pm or 8pm-4am.
• Able to communicate clearly and professionally in writing and speaking with both technical and non-technical individuals.
• Experience troubleshooting macOS and Windows computers.

• Excellent customer service skills with a polite, patient, caring, calm and professional demeanor.
• Identify patterns: recommend improvements, and filter out irrelevant issues.
• Generate support documentation for our customer facing and internal knowledge bases.
• Reliable and on time for scheduled work hours and meetings.
• Must be available at least 16 - 24 hours per week.
• Must have a desktop or laptop with a Webcam running Windows 11 or macOS 13+
• Must have High Speed Internet access (25 Mbps Down | 5 Mbps Up)
• Typing Speed of 50+ WPM

• Flexible schedule
• Work remotely