Telephone Operator, Flex

When you come to the University of Maryland St. Joseph Medical Center, you’re coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You’re embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you’ll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A’ hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we’ve been consistently recognized as a top employer by Baltimore magazine. 

The PBX Operator provides direction and assistance to callers and guests through the use of PBX Panel, Alpha Mate, Public Address and Meditech.

PROVIDES DIRECTION AND ASSISTANCE TO CALLERS AND GUESTS: Effectively operates PBX Panel, Alpha Mate, Public Address and Meditech Promptly and properly answers, directs or parks calls and clearly communicate visiting hours and rules Provides language line, TTY and related equipment upon request Effectively uses overhead paging system, knowing the appropriate Code Blue procedure Locates patients in Meditech while still protecting patient confidentiality Correctly recognizes and provides assistance regarding expired patients Assists guests seeking information regarding ASU, MSICU, and Cath patients

• High School Diploma or GED (Required)
• 0 - 1 year experience (Required)
• 2 - 4 years experience (Preferred)
• Strong Verbal Communications Skills, Basic Computer Skills, Multi Line Telephone Operational Skills, Typing, Strong Customer Services Skills

All your information will be kept confidential according to EEO guidelines.

 Compensation

• Pay Range: $17.89 - $23.59
• Other Compensation (if applicable):
• Review the 2024-2025 UMMS Benefits Guide