Temporary Part-Time Customer Support Representative On-Site

Who We Are

UnityBPO is a healthcare support company dedicated to improving the patient experience. From our headquarters in Albuquerque, NM, we serve clients across the country.

Our culture is built on respect, honesty, and growth. We provide ongoing training, support your pursuit of certifications, and offer real opportunities for career development—all while making a meaningful difference in healthcare every day.

What You’ll Do

• Provide first-level customer service support.
• Accurately document every call.
• Deliver outstanding customer service through clear communication, patience, and empathy

Job Summary:
We are seeking a reliable and professional Temporary Part-Time Customer Support Representative to assist with incoming calls for our IT support company. This role is ideal for someone with strong communication skills who is comfortable following established procedures and documenting customer information accurately.

Responsibilities:

• Answer incoming customer calls in a professional manner
• Follow a provided script to gather basic information from callers
• Create and document simple support tickets in our system
• Accurately record customer details and service requests
• Escalate calls as directed when necessary
• Maintain confidentiality and professionalism at all times

Qualifications:

• Excellent verbal communication skills
• Basic computer and data entry skills
• Strong attention to detail
• Ability to follow written procedures and scripts
• Dependable and punctual
• Customer service experience preferred but not required

Disclaimer

• The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
• It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
• The preceding job description does not alter the “at will” status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

• Basic knowledge of PC operations and desktop applications
• Excellent verbal and written communication skills
• Ability to multitask and problem-solve in a fast-paced environment
• Ability to maintain and calm, professional demeanor in challenging situations.
• Strong customer empathy, patience, and a commitment to provide high-quality service.

Why Join UnityBPO?

• Mission-Driven Work: Support patients and healthcare teams to improve patient lives through technology
• Career Growth: We invest in your development and pay for technical certifications
• Inclusive Culture: We welcome applicants of all ages and backgrounds.
• Supportive Environment: Be part of a team that values transparency, communication, and collaboration

Disclaimer

• The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
• It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
• The preceding job description does not alter the “at will” status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.