Tennis Shop Attendant

Description

The Tennis Shop Staff is responsible for promoting the game of tennis and the club while providing quality service, ordering necessary merchandise, and assisting with the tennis shop operations. Reports directly to the Director of Racquet Sports. 

Day-to-Day:

• Responsible for efficient and friendly customer service throughout the pro shop, properly checking in all tennis players prior to play.
• Respond to inquiries, lessons and court reservations for Members and guests both in person and on the phone in a friendly manner. 
• Responsible for inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas. 
• Keep up inventory levels of constantly stocked items (i.e., shirts, socks, hats, balls, etc.). Follow up on all special orders, making sure customers are kept up to date. 
• Process invoices daily (if needed), coding and scanning to the Accounting Team for payment. 
• Responsible for seeing that daily assignments are completed in their respective areas.
• Must be able to interact with Members/Guests professionally, helping them with changes and last-minute requests as needed.

Requirements

• Customer service experience required.
• Basic Tennis Knowledge Required.