Thrift Store Associate

Thrifty Tails Boutique

A Thrift Store Benefitting the Humane Society of Truckee-Tahoe

Thrift Store Associate

Part-time, non-exempt

The Humane Society of Truckee Tahoe is dedicated to saving and improving the lives of pets through adoptions, community spay/neuter services, and humane education programs.

HSTT’s Thrift Shop is a nonprofit boutique offering quality second-hand and vintage items to benefit animals being cared for and supported by HSTT. The shop will have a curated selection of small furniture and home goods, gently used and vintage clothing, pet-related goods, artwork, and jewelry, in addition to low-cost, brand-new items.

Summary: The Thrift Shop Store Associate is responsible for supporting the general manager and assistant manager in the daily operation of HSTT’s retail area including overseeing volunteers that are scheduled to work on those days, inventory controls, register transactions, etc., while maintaining the highest level of customer service and facilitating a safe and healthy working and shopping environment for all.

Essential Duties/Responsibilities: This job description reflects the assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

• Help run the registers and the receiving area, and represent HSTT's standard of providing the highest level of customer service.


• Oversee the day-to-day operations for the HSTT Thrift Store when the General Manager and Assistant Manager are not in. Must balance the workload between daily store duties and assisting customers on the sales floor, and provide a pleasant and welcoming environment for all.


• Support and oversee HSTT Thrift Shop volunteers when management is not in.


• Must be willing to cover shifts when needed.


• Responsible for the proper accounting and banking of cash receipts at the end of the business day. Safeguard cash at all times.


• Enforce pricing policies (one price/no haggle) and recommend strategies for promotions to maximize sales.


• Work with management to keep a system in place for purging items from the shop to ensure a constant flow of new inventory.


• Help create and maintain an attractive shopping environment.


• Ensure the shop is always organized and clean, which includes sweeping, vacuuming, mopping floors, dusting shelves, cleaning bathrooms, washing windows, etc.


• Resolve all issues that arise from customers or volunteers (conflicts, complaints, etc.) when the GM is not on duty.


• Report safety hazards, property damage, and personal injuries to management immediately and work collaboratively to resolve issues.

Education and Experience:

• Minimum education includes a high school diploma or GED equivalent.


• Minimum of 1-year experience in retail sales.


• Ability to use a cash register and teach others how to use one, which includes void transactions, discounts, tax-exempt sales, etc.


• Familiarity with working with cash receipts. Computer fluency in MS Office, Excel, web applications, social media, and knowledge about the role of technology and electronic payment systems.


• Familiarity with nonprofit organizations, animal welfare, and volunteerism.

Essential Duties and Responsibilities:

• Superior verbal and written communication skills.


• Excellent interpersonal, analytical, and organizational skills, capable of working effectively with customers, volunteers, staff, vendors, and the general public.


• Energetic, self‐motivated, professional, flexible, and adaptable with a sense of humor, able to multi‐task and work independently in a hands-on work environment.


• A team player with an attitude of service and ability to motivate others.


• Must possess a valid unrestricted driver’s license with a driving record acceptable by our insurance carrier and be bondable.


• Highly motivated toward the welfare and humane treatment of all animals; ability to work with and handle animals safely and humanely; understands the lifesaving importance of finding homes for shelter animals.

Physical Demands: This work is performed in an office, shelter, and/or retail surrounding; requires workers to walk or stand for long periods; lift and carry up to 50 pounds; bend; reach; hold, grasp, and turn objects; and use fingers to operate computer keyboards. The work requires the ability to speak clearly and communicate.

COMPENSATION: $20-25/hr DOE, plus some benefits that may include yoga, snacks, and more.

POSITION: Part-time, non-exempt. Weekend work may be required.

REPORTS TO: Thrift Shop GM

The Humane Society of Truckee-Tahoe is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws.