Veterans Co-Enrollment Specialist

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary 

The Veterans Co-Enrollment Specialist will assist Veterans engaged with the VASH program by co-enrolling them in SSVF services and helping them locate and move into permanent housing. This position will be responsible for completing intake paperwork, performing housing searches, inspecting units, coordinating payments with property managers, and completing grant-required documentation. The Veteran Co-Enrollment Specialist will be a primary point of contact for the Veterans Administration to coordinate care for Veterans utilizing services. This position requires the ability to communicate with Veterans who are unfamiliar with the rent processes, and lease agreements. This will also involve negotiating with property managers to rent to and prevent evictions for Veterans in the community in a timely and fast paced manner.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

Location
Pamela Atkinson Resource Center
3380 S 1000 W, South Salt Lake, UT 84119

Reports to
Veteran Navigation Supervisor

Position Status
Part-Time

Grade, Salary Rate
Grade 6, $18.90/hour

FLSA Status
Non-Exempt

Shift
Monday – Friday, 25 hours
9:00AM-2:00PM

Administration

• Property manager engagement; including but not limited to, calling on open housing units, fostering rapport and positive relationships, education on the Veterans housing program, mediating rent and property management issues, and maintaining open communication regarding eligibility, rental assistance, client stability, and unit safety.
• Perform housing searches for veteran households that are co-enrolled with SSVF and VASH services, advocating on their behalf and helping them navigate the approval process with clear and consistent messaging following a ‘Housing First’ approach
• Complete program intakes with Veterans experiencing homelessness and those facing imminent homelessness who are participating in VASH services.
• Interpret ledgers, coordinate payment of eligible fees, determine unit eligibility, and negotiate eviction prevention with property managers.
• Provide crisis intervention and engage and encourage housing conversations with Veterans; including assessing barriers to housing by helping clients get access to housing related services such as rides to view apartments, assist in filling out apartment applications, etc.
• Working closely with SSVF team members to assist with accessing safe, affordable housing placements for individuals according to their needs; including attending outreach hours to engage co-enrolled veteran households and tailoring housing searches to the specific needs of veterans in the community
• Complete programmatic requirements daily, including data quality, record keeping, and documentation management
• Use organizational skills and attention to detail to focus on problem-solving, including encouraging VA partnerships to refer households for SSVF co-enrollment and engaging in housing conversations with veterans and their families in crisis
• Develop, foster, and maintain relationships with key partner agencies, property managers, and the local Veterans Administration
• Manage a caseload of co-enrolled Veterans and manage time effectively to meet deadlines, provide frequent updates to partners, and balance responsibilities appropriately
• Attend and contribute to internal and external meetings including but not limited to: Community Triage Group, Veteran Community Triage meetings, and inter-department collaboration meetings.
• Communicate and coordinate closely with the Veteran Housing Program Director and Veteran Navigation Supervisor on all aspects of program operations, team dynamics, and veteran supports and resources; including program fidelity, documentation accuracy, and intra-agency collaborations.

Promoting Best Practice

• Demonstrates awareness and desire to understand diverse populations, including an ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages
• Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation alongside adhering to and believing in the mission of The Road Home
• Willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.
• Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline
• Other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Education and Experience

• Lived, work or volunteer experience preferred OR a degree in a related field
• Experience working with diverse and vulnerable populations.
• Knowledge of homeless populations and housing opportunities preferred.
• Knowledge and experience working with individuals with mental illness and substance use disorders preferred.

Required Skills and Abilities

• Must pass a pre-employment background check and drug screen.

Physical and Equipment Requirements

• Ability to move 25 pounds (files)
• Ability to stand and walk for at least an hour at a time.
• Ability and license to drive a vehicle