Veterans Services Office Assistant

Company : Alamosa County

Job Description - Veterans Services Office Assistant

ALAMOSA COUNTY, Veterans Office, Veterans Services Office Assistant

REPORTS TO: Veterans Service Officer (VSO)
FLSA STATUS: Non-exempt
SALARY GRADE RANGE: $17.50/hour 20 hours per week
DATE ADOPTED: December 2025
CLOSE DATE: February 9, 2026

JOB SUMMARY:
The Veteran Services Office Assistant provides front-office administrative support to the County Veterans Service Office. This role supports scheduling, phone coverage, document handling, records management, and community outreach coordination. Work involves confidential personal information and requires professionalism, accuracy, and dependable follow-through.

ESSENTIAL JOB FUNCTIONS: (The following are illustrative of essential functions to perform duties and responsibilities of the job. The position may not be required to perform all duties listed, and may be required to perform additional tasks as needed by the Department. Reasonable accommodations, as defined under the American with Disabilities Act, will be made when possible.)

Answer phones, route calls, take accurate messages, and assist walk-ins with a respectful, service-oriented approach
Schedule appointments, confirmations, reminders, and follow-ups; maintain an orderly calendar
Prepare, organize, scan, copy, and upload documents; maintain accurate digital and paper files
Track incoming/outgoing paperwork; verify documents are complete and properly labeled
Maintain confidentiality of client information and records; share information only with authorized parties
Assist with outgoing submissions (mail/fax/upload), including cover sheets and basic quality checks; maintain copies of items sent
Support outreach activities as needed (event scheduling, flyers, partner emails/calls, sign-in sheets, and follow-up)
Maintain office supplies and basic tracking/logs; provide general administrative support as assigned
Occasional evening/weekend outreach events may be required

QUALIFICATIONS:

Minimum Qualifications:

Resident of the State of Colorado
Veteran of the United States Armed Services
High school diploma or GED
1+ year in an office, administrative, reception, or customer service role (or equivalent)
Strong phone etiquette, clear writing, and attention to detail
Proficient with email, calendars, PDFs, scanning/copying, and basic spreadsheets
Ability to handle confidential information with discretion

Preferred Qualifications:

Experience in a public-facing office (county/state/nonprofit/medical/legal)
Familiarity with veteran services, benefits navigation, or community resource coordination
Bilingual (Spanish) preferred
Experience supporting a high-volume scheduling environment

Other:

Must be able to pass a pre-employment drug screen and background check
Valid Colorado Driver’s License

PHYSICAL REQUIREMENTS WORK CONDITIONS AND ENVIRONMENT:

The conditions and work environment described below are representative of those that an employee may encounter while performing the essential functions of this job.

Work is generally performed in an office environment. At times may require working outdoors in extreme conditions. Position requires the ability to operate a computer keyboard and standard office equipment at efficient speed. The employee is frequently required to use hands to finger, handle, or feel objects, tools or controls, and to reach with hands and arms. The employee is required to sit, talk, walk, stand, climb, balance, stoop, kneel, crouch, crawl, see, and hear. Hearing and vision correctable to normal ranges; close-up vision and the ability to adjust focus across a distance must be able to reach and manipulate objects, tools or controls, drive, frequently lift up to 20 pounds. The noise level may be very quiet to noisy depending on the situation. Occasional travel may be required.

The statements contained herein reflect general details as necessary to describe the essential functions of this job, the level of knowledge, skills and abilities typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.

Alamosa County is an equal opportunity employer and does not discriminate or allow unlawful harassment against any person with regard to all federal, state and local protected classifications.

Qualified Employees with disabilities may request reasonable accommodations, as defined under the American with Disabilities Act, reasonable accommodations will be evaluated on a case-by-case basis
Alamosa County is an “At-Will” Employer. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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Veterans Services Office Assistant

Job Description - Veterans Services Office Assistant

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