Veterinary Call Center Supervisor

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Job Description - Veterinary Call Center Supervisor

We know that a positive client experience starts as soon as our clients enter the waiting room and Marlborough Animal Hospital is seeking a kind, compassionate, and detail-oriented Customer Service Representative to join our fantastic team of veterinary professionals. Our vision is simply to make the community and people and animals in it, happier and healthier and we need you to help us accomplish that.  

What to Expect:  

  • Career Advancement: We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things, you can expect to be promoted from within.  
  • Commitment to Continuing Education and Training: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, an annual symposium and any mentoring available to support and achieve your career goals!  
  • Environment of Belonging: With so many specialties at your fingertips, it's easy to find where you fit. We also promote an environment of inclusivity so that everyone feels welcome.  

About You:  

We strongly believe that veterinary medicine is a team sport, and our ideal candidate is someone who feels the same. Communication is key in our industry, and we are looking for people who navigate both client and interpersonal communication with skill and ease. We are seeking a Call Center Supervisor to provide leadership for our client service team and ensure that the team carries out our promise of making patient health and client support our top priority!   

Anticipated Schedule: 

Tuesday, Thursday, Friday availability required; One Saturday per month 

What's in it for you? 

  • Supportive culture with social events & team building 
  • Competitive paid time off & holidays 
  • Career Growth & Training Opportunities 
  • Comprehensive medical, dental, and vision insurance
  • Mental Health Focused Services 
  • 401(k) plan with strong employer match 
  • Up to 75% employee pet care discount
  • Annual uniform allowance 

We know it's not always easy to make a move. We treat all interviews confidentially and if a casual chat is more your style, we can do that too! We genuinely love what we do and the people we work with. If you are interested in learning more about us, please visit http://piepervet.com/ 

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