Visitor Experience Supervisor (Part-time)

Description

 The Visitor Experience Supervisor (part-time) plays a key role in the Museum, together with the supervisor team and under the guidance of the Visitor Services and Museum Store & Floor Managers, you will be responsible for leading the day-to-day operations of the Museum. This includes managing the admissions desk, crowd levels, floor engagement, birthday parties, and a team of Visitor Experience staff. This position requires a strong hospitality mindset and leadership skills to support visitors and staff.   

Job status:  Hourly, Part-Time 

Position reports to:  Visitor Experience Manager 

Compensation:  $23-$25/ hr DOE

Work week:  Tuesday and Wednesday, Friday and Saturday (schedule may occasionally vary dependent on events and staffing) 

Up to 31 hours per week 

RESPONSIBILITIES 

• Welcome and engage with children and families in the Museum. 
• Ensure a high level of customer service for all visitors. 
• Oversee daily operations of the admissions desk including the point of sales system, cash handling, and answering phones. 
• Train and oversee floor staff. This includes daily scheduling, mentorship, and assisting with reviews and disciplinary action.  
• Leads as first point of contact to address injuries, incidents, emergencies, and complaints.  
• Facilitates birthday parties and STEAM activities. 
• Maintain cleanliness of the facility such as exhibits, restrooms, classrooms, and outside spaces. 
• Monitor crowd and capacity levels.  
• Develop knowledge of and enforce all Museum policies and procedures.  
• Assists with administrative projects such as data entry, scheduling, and museum inventory.? 

Requirements

 EXPERIENCE & QUALIFICATIONS 

Required 

• Two years in a customer service position.  
• Friendly and outgoing personality. 
• Enjoy working with children and families. 
• Strong sense of teamwork, as well as ability to work independently. 
• Enjoy working in a fast-paced environment (playful, loud, busy). 
• Ability to comfortably perform duties such as sitting, standing, walking, or lifting. 

Preferred 

• Minimum of 6 months of leadership roles (to included but not limited to) trainers, supervisors, leads, etc. 
• Fluency in a second language 

IN ORDER TO SERVE THE BEST INTERESTS OF MUSEUM PATRONS, KQCM WILL: 

• Conduct a criminal background check on all prospective employees. 
• Require proof of Dtap, MMR, and Varicella vaccines.

COVID-19 and flu vaccines are strongly encouraged, but not required. 

WHY SHOULD YOU WORK FOR KQCM 

• Be a part of our mission to create learning through the power of play and exploration that connects children to their communities and the world. 
• A unique, fun work environment where curiosity and creativity are encouraged. 
• Committed to a diverse and inclusive workplace and is an equal opportunity employer. 

RACE AND SOCIAL JUSTICE COMMITMENT STATEMENT KidsQuest Children’s Museum is committed to becoming an anti-racist organization. As an educational institution we are working to disrupt systemic racism. We will provide resources, support, and education to children, families, KidsQuest Staff and Board about Race and Social Justice (RSJ) work. Our organization strives to be a safe space that reflects our greater community through programming, exhibits, and access for Black, Indigenous, and People of Color (BIPOC) families.