Volunteer Coordinator

As the Volunteer Coordinator at DPAC, you will be
the heart of our Wayfinder support system, playing a crucial role in fostering
a positive and empowering environment for our dedicated Wayfinders. In this
role, you’ll ensure that all program initiatives are executed seamlessly,
expectations are communicated clearly, and regular expressions of appreciation
are made. Your efforts will help create an atmosphere where Wayfinders feel
valued, equipped, and motivated in their service to the community. Be a part of
cultivating a supportive and appreciative environment that celebrates the
contributions of our amazing Wayfinders!

What you’ll Do:

• Wayfinder
  Management:
  

• Manage
  a rolling calendar of training dates, shift requirements, and
  appreciation events.
  

• Build
  and publish the monthly schedule through an online scheduling tool.
  

• Track
  and respond to Wayfinder requests to trade, drop, or pick up shifts.
  

• Generate
  sign-in sheets and security lists for all shows.
  

• Maintain
  records of Wayfinders’ attendance at shows.
  

• Organize
  monthly ticket trades.
  

• Recruitment
  and Training:
  

• Participate
  in recruitment efforts, including job fairs, Open House events, online
  advertising, and other campaigns.
  

• Update
  training resources for both in-person and supplementary online training.
  

• Maintain
  the volunteer handbook.
  

• Communication:
  

• Regularly
  communicate with Wayfinders via email and in person.
  

• Address
  Wayfinder questions and concerns proactively and professionally.
  

• Engage
  with Wayfinders during their shifts.
  

•  Appreciation
  and Events:
  

• Plan
  and execute all Wayfinders appreciation events and initiatives.
  

• Collaborate
  with the Community Engagement team on community Wayfinder programs, such
  as the Performing Arts Ambassadors.
  

What You’ll Bring:

Availability:

• Work
  pre-show event hours and weekly office hours consistently
  
• Example
  schedule:
  
• Broadway week: 4 shows, On-Site Office hours: 4
  days
  
• One-nighter week: 3 shows, On-Site Office Hours:
  3 days + 1 Remote Day
  

• Strong organizational and communication skills.
  
• Ability to manage multiple tasks and priorities.
  
• Employee Leadership
  
• Employee Scheduling
  
• Experience in volunteer coordination or as a
  volunteer.
  
• Proficiency with online scheduling tools and
  basic office software.
  

 Physical Requirements

• Must
  be able to see and communicate through speech and listening.
  
• Position
  requires walking, climbing stairs and occasional sitting.
  
• May be exposed to adverse weather conditions.
  

While your job description provides a roadmap for your role,
it’s not set in stone. We value adaptability. So, there may be times when we’ll
ask you to try something new, contributing beyond your
regular duties.

Requirements