Volunteer Coordinator

At LCM, play is serious business—and we’re on a mission to show every child that they matter. From splashing along the Mississippi River to creating masterpieces in the Studio in the Park, we believe learning happens best when curiosity leads the way. Working here means being part of a team that strengthens families, sparks imagination, and creates unforgettable moments every single day. 

Job Summary 

The Volunteer Coordinator is responsible for all aspects of the Volunteer Program. This position ensures a continuous volunteer cycle that aligns with LCM’s needs and recruits talented and qualified volunteers. The Volunteer Coordinator oversees volunteer training, scheduling, evaluation, and recognition of Volunteers. The schedule for this position is Wednesday – Saturday 8:30 am to 2:30 pm and Sunday 11:00 am to 5:00 pm. This will add up to 30 hours per week, with flexibility for special events.  

Supervisory Responsibilities  

• Recruit, onboard, train, and coach volunteers including minors. 

• Conduct timely Performance Management. 

Responsibilities and Duties 

• Promote the culture and brand of LCM. 

• Project a positive image of the organization to employees, volunteers, guests, and the community. 

• Implement a comprehensive volunteer program aligned with LCM’s mission, goals, and operational needs on an annual and ongoing basis.  

• Meet short and long-term goals for the volunteer program, including recruitment, retention, and tracking attendance.  

• Exercise judgment in screening, interviewing, and selecting volunteers to ensure a good fit with the organization’s culture and mission. 

• Deliver onboarding and training programs tailored to specific volunteer roles. 

• Plan and oversee volunteer involvement in special events, including determining volunteer roles and managing logistics. 

• Handle sensitive volunteer-related issues including conflicts or grievances, with independence and discretion. 

• Effectively and consistently communicate performance issues to minor volunteer caregivers. 

• Co-design with LCM Community Engagement Manager and implement volunteer recognition and appreciation initiatives to maintain engagement and morale. 

• Track volunteer hours and attendance to report to LCM Community Engagement Manager.  

• Prepare quarterly reports for supervisors, highlighting program achievements, challenges, and recommendations for improvement. 

• Serve as the primary representative of the volunteer program. 

• Coordinate with the Impact Area Directors, Operations Engagement Director, Museum Experience Manager, and Group Experience Supervisor to ensure that volunteers provide needed support throughout the Museum.  

• Other duties as assigned. 

Minimum Qualifications 

• High school diploma or equivalent with a minimum 2-3 years of relevant experience coordinating volunteers, programs, community engagement, or people-focused operations.  

• Excellent leadership, interpersonal, communication, organizational, analytical, multitasking, problem-solving, and decision-making skills 

• Proficient in MS Office 365 Suite 

Preferred Qualifications 

• Associate's degree in human resources, Nonprofit Management, Education, Social Sciences, or a related field. 

Physical Requirements 

• Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at a time. 

Commitment to Diversity and Inclusion 

The Louisiana Children’s Museum is committed to a diverse, inclusive workplace that reflects the community we serve. Diversity strengthens our culture of creativity and play, and we welcome candidates of all backgrounds to apply. We are an equal opportunity employer and do not discriminate on any protected basis. Background checks may be required depending on job responsibilities; while some offenses may be automatic disqualifiers, not all criminal history will disqualify a candidate.