Benefits/Perks
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
Job Summary
We are seeking a part-time, positive, friendly Front Desk person to provide exceptional service to our hotel guests. The Front Desk Agent take phone reservations and will assist guests with the check-in and check-out processes, issue lock combinations, and process payments. Responsibilities also include maintaining communication with housekeeping management to coordinate room availability, confirming reservations, answering guest inquiries, and completing paperwork promptly and accurately.
The Front Desk Agent must possess professionalism, excellent communication skills and the ability to stay positive even when faced with challenging situations. Organizational skills and quick thinking are needed to qualify for this position. Our goal is to provide guests with a professional, exceptional customer service experience.
This position is currently for a weekend position approximately 16-20 hours per week.
Responsibilities
- Provide professional service to all guests
- Describe the features and amenities of guest rooms
- Concierge - Local suggestions, and arrangements if necessary
- Take reservations and answer questions via phone, email, and in-person
- Build rapport with guests and identify their needs through friendly conversation and open-ended questions
- Maintain professionalism with guests and coworkers
Qualifications
- Friendly and outgoing personality
- Exceptional communication skills
- Must have excellent organization skills
- Familiarity with hospitality industry standards
- Proficient in English; knowledge of other languages is a plus
- Computer literacy
- Able to resolve issues with a customer-focused orientation
Since The Tides by the Sea opened a century ago, our Guests have treasured the elements that set our resort apart -- the cleanest property, the friendliest Cast Members, and of course, our stunning view. A big part of that experience is you, with your quick smile and your eagerness to help.
As a Cast Member at The Tides by the Sea Resort, you are a personal representation of the Tides tradition of excellence.
Regardless of your role, when you take pride in your appearance, you become a role model for those around you, and you convey the attitude of excellence that has become synonymous with the Tides name.
We hope you decide to join us in welcoming our Guests and delivering a magical experience for them every time they escape to the North Oregon Coast and The Tides by the Sea.
Salary :
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