Weekend Scheduler

Objective:

The Weekend Scheduler works in coordination with the Scheduler and reports directly to the Office Manager to ensure the highest quality of care for all Senior Helpers clients. This part-time position primarily covers every other weekend, with occasional Fridays from 4:00 PM to 5:00 PM and Mondays from 9:00 AM to 10:00 AM as needed.

Primary Responsibilities:

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  Ensure clients and their families are satisfied with Senior Helpers services; report any concerns or feedback to the Office Manager.

  
  


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  Carry the on-call phone every other weekend.

  
  


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  Treat clients, families, caregivers, and co-workers with dignity and respect at all times.

  
  


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  Maintain and uphold high-quality care standards, ensuring caregivers follow proper care techniques and client plans.

  
  


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  Maintain consistent communication with caregivers and clients to support smooth weekend operations.

  
  


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  Complete all weekend schedule changes in the ClearCare platform, including scheduling conflicts, emergencies, and caregiver call-outs.

  
  


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  Provide exceptional phone communication and timely follow-up with prospects, clients, and families.

  
  


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  Demonstrate proactive problem prevention and leadership in resolving issues quickly and professionally.

  
  


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  Perform other duties as assigned.

  
  

Qualifications:

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  Minimum of six months of experience in a Customer Service role.

  
  


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  Industry experience preferred; 1 year as an CNA or HHA with home care experience strongly preferred.

  
  


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  Strong organizational skills, attention to detail, and ability to prioritize in a changing environment.

  
  


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  Proficiency in Microsoft Word, Excel, Outlook, and internet-based platforms; ability to learn new software quickly.

  
  


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  Excellent verbal communication skills, especially over the phone.

  
  


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  Ability to work independently and as part of a team.

  
  


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  Ability to lift up to 15 lbs.

  
  


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  Must have a reliable working vehicle, current driver’s license, and active auto insurance.

  
  


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  Must pass a criminal background check and drug test.